MP4 Video cuts off at end within Adobe Captivate

[muchelleb]

Hello,

I have embedded a short video (9 seconds) in to my eLearning. It is a 'Multi-slide synchronized video' that I have loaded from my computer, so it isn't being watched using a streaming service, the actual file is embedded in to the eLearning.

The very end of the video continues to get cut off. The video doesn't get cut off when I watch it using my local media player.

I have tried:

• Making the slide longer
• Adjusting the placement of the video on the slide timeline
• Changing the name of the file
• Deleted and re-uploading the file

I just can't seem to fix it.

I've seen this issue around but haven't yet seen a fix. Any advice would be much appreciated.

Michelle

[Lilybiri]

Which version of Captivate are you using, on which OS? Please, check the full version number which you can find under Help, About Captivate.

DId you test after uploading to a webserver?

[muchelleb]

I uploaded the video to youtube and it worked great, it's definitely a captivate issue.

I found other people had experienced the same issue and never found a resolution - so I think it might be a bug.

I'm 2017 Release 10.0.0.193.

I ended up extending the video even though that wasn't ideal - it was the only way to stop Captivate from cutting it off that worked.

[Lilybiri]

Did you try to update to 10.0.1.285?