Multiple choice advances automatically in published course

Report · Mar 22, 2018

In my course, I present the student with multiple choice questions after they've viewed a few slides. I've turned off the Back and Skip buttons in the questions because the student can navigate back and forward with the playbar controls.

The questions behave as they should when I preview them. When I publish to html 5, sometimes the questions misbehave by advancing automatically when I select an option. I can go back to the questions that advanced and try again. If I do this often enough, I can eventually answer the question and click Submit to get the feedback.

I read a previous post in which the Submit All button had been moved off the screen. Since I haven't done that, I don't believe that's the cause of my problem. Has anyone else experienced what I have described? Any suggestions on what I can do to fix this?

Thank you.

Report · Mar 22, 2018

Have you messed with the default design of the quiz question slides by perhaps removing or deleting the Question Title (the one that says True/False or Multichoice)?

Doing this can cause question slides to malfunction.

Report · Mar 22, 2018

"Have you messed with the default design of the quiz question slides by perhaps removing or deleting the Question Title (the one that says True/False or Multichoice)?"

No. I've changed the text that appears, but I'm using the text caption included with the quiz question.

Report · Mar 22, 2018

I have some questions: did you activate the option 'Submit All' or not? Are the questions scored questions or KC questions? Anywary, moving either the Submit or the Submit All button from the stage is a bad idea because they are the mort crucial embedded objects on quiz slides. I never show the playbar during a quiz, unless you are in deed using the Submit All feature.

Report · Mar 22, 2018

"did you activate the option 'Submit All' or not? Are the questions scored questions or KC questions? "

No, I did not activate 'Submit All'. The Submit button appears in each question.

Although I refer to the questions as Knowledge Check questions, I have not disabled scoring.

The active options in Quiz Settings are: Clear, Review Mode Navigation Buttons, Show Progress, Allow Backward Movement, Show Score at the End of the Quiz, Allow User to Review the Quiz.

I've selected the option to Shuffle Answers in most of the questions, when it made sense to use this option.

After more testing, I've found that the automatic advance is most likely to happen when you select an incorrect response. On the next question, though, you can answer the question normally. It seems that, if you try to select the incorrect response for all questions, you advance automatically on every other question. The selection you made is not registered. Clicking on an incorrect option has the same result as clicking on Skip - except I've de-selected the Skip option.

Report · Mar 22, 2018

Why did you mention 'Submit All' in your original questions? Please take the playbar out because users will get stuck on quiz slides. When a quiz slide is left, the answer is frozen. Learner will be confused.

If you didn't change the normal design you have the two-step process for Submitting:

Learner clicks Submit. The question slide remains paused, while the learner can read the feedback message, which will tell him to click on the slide or press Y. Only if attempts are not exhausted, the Retry message appears only and user can change answer.
After clicking on the slide or having pressed Y the playhead is released and the actions you specified under Success and Last Attempt will be done. Which actions did you choose?

Report · Mar 22, 2018

"Why did you mention 'Submit All' in your original questions? "

I was referring to another thread discussing a similar issue. The problem in that case was related to something the developer did with Submit All. I mentioned it because I wanted to let you know that the solution that worked in that case wasn't applicable to my case.

"Please take the playbar, because users will get stuck on quiz slides. When a quiz slide is left, the answer is frozen. Learner will be confused."

I don't know what you mean by this. Should I hide the playbar in the quiz?

You're right - I should have the two-step process for Submitting. The problem is that I never get a chance to click Submit. As soon as I click on a radio button to choose an answer, I go immediately to the next question. As I mentioned, this happens on alternate questions when I select the wrong response. This is what I observed:

Q.1 - Select wrong response; advance to next question without being able to click Submit

Q.2 - Select wrong response; normal behaviour - click submit and get feedbac.

Q.3 - Select wrong response; advance to next question without being able to click Submit

...and this continues until I get to the last of the questions.

I should mention that these questions are distributed in groups throughout the course. The groups are interspersed with the instructional content.

Report · Mar 22, 2018

What are the actions I asked about? Do you see the pausing point in the TImeline? It looks like the quiz slide has been messed up, like Rod explained. Did you try to reset the master slide?

Yes I meant to hide the playbar, corrected the type (but you didn't see it): take the playbar out!

Report · Mar 22, 2018

"What are the actions I asked about?"

Sorry about missing the question on actions. The actions are Go to next slide.

"Do you see the pausing point in the TImeline?"

The pause point is in the timeline for all questions. I would expect that the pause would only be released after I click submit.

"It looks like the quiz slide has been messed up, like Rod explained. Did you try to reset the master slide?"

You say "THE quiz slide" is messed up. What I have observed makes me think there's something else going on because a slide that advanced automatically on one trial will behave correctly on another trial.

I haven't tried to reset the master slide because I haven't done anything with it other than disable options I wasn't going to use, and change the default text in the captions.

Report · Mar 22, 2018

I tried publishing one more time to see if I could narrow down the possibilities to particular slides. This time everything worked as it should. For now, I'll attribute the problems I experienced to a temporary glitch in the publishing process.

I apologize for wasting your time.

Report · Mar 22, 2018

Just one tip: do npt use 'Go to Next Slide' for those actions, but keep 'Continue' which is the efault. You can decrease the inactive time of the quiz slide by dragging the pausing point closer to the end of the slide, but not totally till the end. It will allow a little bit more time for execution of tha actions embedded in the Submit button. The playhead is only released after the second step in the Submit process not when the Submit button is pressed, but when the user presses Y or clicks on the slide.

Report · Mar 22, 2018

"Just one tip: do not use 'Go to Next Slide' for those actions, but keep 'Continue' which is the default."

Hmmmm. Does using 'Go to Next Slide' cause problems? I haven't noticed any problems with it since I started using that as the branching option - 2 or 3 versions of Captivate back.

Report · Mar 22, 2018

It can happen when bandwith is not optimal or the connection with the LMS. I had those problems when too much students were working on the same switch, with results transmitted after each quiz slide or slide with scored objects. Since that moment I prefer to move the pausing point. It is a pity that you cannot move it with the Timing panel for all quiz slides at once, only way is to use the mouse on the timeline and drag that point.

Report · Mar 22, 2018

Thanks for the tip. I'll follow your advice.