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New Adobe Captivate - Bullet points prevent from publishing

Community Beginner ,
Aug 02, 2023 Aug 02, 2023

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Hello,

 

When I add bullet points in a slide and try to get a "preview", I get an error message and can't see the slide. If I replace the bullet points by a simple -, it works. 

 

Strangely, in some slides, there is no problem, and in other, there is the problem. 

 

Any explanation or tip, please ?

 

Thanks and best regards,

 

Marily

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Community Expert ,
Aug 02, 2023 Aug 02, 2023

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Can you give some more details: did you start from a specific slide template or did you use a blank slide and added containers like a text or a media block? Or did you use a widget? Maybe posting screenshots could help understanding your issue.

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Community Beginner ,
Aug 03, 2023 Aug 03, 2023

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Hello,

 

Thanks for your prompt answer. I used a slide template. You will find the demo of the problem in this video :

The problem occurs as well with other slide templates. 

Thanks and best regards,

Marily

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Community Beginner ,
Aug 03, 2023 Aug 03, 2023

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Actually I realised that for that slide, I took a blank slide and added a media bloc "image" (that includes text as well)

Thanks

Marily

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Community Expert ,
Aug 04, 2023 Aug 04, 2023

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D'accord! Il est possible de poster vos question en français (ma deuxième langue puisque je suis Flamande).

Vous m'aidez à faire connaissance de la terminologie dans la version française et j'avais vu qu'il s'agit du média 'block' Image, composante Texte et style Body1 (Corps1), Arial. Ce dernier est un changement que vous avez choisi. J'ai testé une situation pareille mais je n'ai pas de problème du tout.

Si vous permettez: changez la taille du police pour M (et T?) puisque vous avez beaucoup de texte. Taille de 10 pts est acceptable pour un phone, pour remplaces 18pts.

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Community Beginner ,
Aug 08, 2023 Aug 08, 2023

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Bonjour,

Merci beaucoup. J'ai pu régler le problème en utilisant un modèle de slide dans les actifs. 

Et merci pour le conseil à propos de la taille de la police ! 

Bonne journée

Marily

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Community Expert ,
Aug 08, 2023 Aug 08, 2023

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Merci pour confirmer la réussite mais le problème original reste? Je n'ai pas pu reproduire moi-même. En effet il y a beaucoup de choses à découvrir, je suis en train de reproduire un projet créée dans la version Classique pour explorer et découvrir les différences. Sans aucun doute je vais attraper des... bogues. Voici le lien vers le projet publié. Dommage pour vous, il est en Anglais, mais les maths sont universels 🙂

CrunchNumbers

 

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Adobe Employee ,
Aug 07, 2023 Aug 07, 2023

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Hi Marily ,

I saw the video posted by you and tried the scenario at my end. We are unable to reproduce the issue at our end . If you are seeing the issue on new slide creation also , please share your query at CaptivateHelp@adobe.com .

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New Here ,
Aug 08, 2023 Aug 08, 2023

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I am having the same issue and I might be able to provide some additional information. I added a blank slide, then added a "Media Block", specifically the "Image" media block and then removed all the text components (caption, subtitle, button, card). I then added in a "Text Block" (specifically the multi-column content) to the same slide and added bullet points. When I went to preview the slide, I got an error message. Then I removed the bullet points, previewed the slide and it worked. 

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Adobe Employee ,
Aug 08, 2023 Aug 08, 2023

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Hi , 

Can you please connect with CaptivateHelp@adobe.com . They should be able to help you. I followed the steps but was not able to reproduce the issue.

 

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