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New project from PowerPoint

Engaged ,
Nov 30, 2021 Nov 30, 2021

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Creating a new project from a PowerPoint and when it is published it shows the desktop it was published from as well as the slides.  Never had this happen before.  Any ideas?

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Community Expert ,
Dec 27, 2021 Dec 27, 2021

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That's very unusual. I would reach out to Adobe for support on this. You can reach them directly at captivatehelp@adobe.com for assistance. I doubt many on the forums have encountered this issue.

Paul Wilson, CTDP

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Community Expert ,
Dec 28, 2021 Dec 28, 2021

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You could also try use the Adobe chat. Ask if there is someone experienced in Captivate.

https://helpx.adobe.com/au/contact.html 

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Community Expert ,
Jan 06, 2022 Jan 06, 2022

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Hi Gray,

Did you manage to get your issue resolved?

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Engaged ,
Jan 06, 2022 Jan 06, 2022

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No I didn't. But I haven't looked in the last week or so to see if anyone had answered lately.
Thanks,
Susan

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Community Expert ,
Jan 08, 2022 Jan 08, 2022

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Let us know if you get it fixed through the Adobe chat support and if so, share the solution.

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Community Expert ,
Jan 08, 2022 Jan 08, 2022

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Just a question — were you using software simulation or video demo to capture the PowerPoint presentation as you played it, or did you use the import PowerPoint presentation workflow?

Paul Wilson, CTDP

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Engaged ,
Jan 09, 2022 Jan 09, 2022

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It was imported.

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Community Expert ,
Jan 09, 2022 Jan 09, 2022

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That is very unusual.

Paul Wilson, CTDP

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