No audio in preview or publish

[workbench]

I have recorded audio which plays on each slide. When I preview or publish there is no audio.

I am getting a message during startup that says some features are blocked by Windows Firewall. I have a help desk ticket in at work on this. I am not sure if it is related.

[workbench]

I am able to hear audio on files once they are published and placed on a web server

[Lilybiri]

OK, so I assume his is solved? May I close tis thread?

[workbench]

No I can’t preview audio I can play each slide in the editor and hear audio

[Lilybiri]

It looks like something that is due to something specific in the setup of your system or within the network. I wonder how this can be answered in a public forum. I will leave the thread open.... maybe eternally.

[workbench]

Erik, good thought on the exe that didn't work though. I think the issue may be with my work computer and security issues.

I have not had this issue at other work sites.

Another team member posted to sharepoint and it worked. That my be the workaround. I don't a work web server to post and test at work. I wish I could at least preview the end file.

At his work site it is inconvenient to have to ask someone else to post each time I need to test.

[workbench · Accepted solution]

Ok figured out it was an issue with the template I was given and IT security. Thank you all for reading.

[workbench]

Although I am not able to hear audio on preview or publish which makes it difficult to edit and test.

[Erik Lord]

Testing Captivate pieces locally is generally not reliable - it's a program intended to run from the web via a browser, so there are...issues when running such things locally.

Best approach is to publish then put online for review, however I understand that's a bunch of extra steps.

When you preview, what browser is used? Try changing your default web browser and see if the result improves.

Otherwise, have you tried publishing to .exe (executable)?

Perhaps try that - it's not ideal but all 'packaged up' it may work as expected so you can at least review locally.