Objects on master slide flash between slides

Report · May 16, 2018

We are having a problem that appears in the html5 preview, but not in Flash. We're using Captivate 2017, with a template that has been updated many times from version to version of Captivate.

We have a colored bar on every master slide. We have click boxes set to go to the next slide, with one attempt, and the captions set to pause to display captions. if the answer is correct, we have no success caption; and the project continues to the next slide. If the answer is incorrect, the failure caption displays to explain the correct answer, then the project continues to the next slide.

The problem we are having is that, after the failure caption displays, the next slide shows the white background, then the colored bar, with an annoying "flash" effect. If we set it to Continue instead of Next Slide, the flash disappears, but the slide has to play out, which loses the effect of the simulation, where clicking a button goes immediately to the next screen. If we turn off Pause for captions, it seems to fix it, but that loses the intent of explaining the correct answer.

We have called Adobe and sent them a sample file, with no follow-up yet. Does anybody have any suggestions?

Thanks for any help.

Report · May 16, 2018

I don't understand everything. One confusing sentence is about a caption having a pausing point, which is impossible since a caption is non-interactive.

HTML is trickier indeed, and especially upgrading a theme can cause a lot of problems. What is that colored bar? A shape, an image (which type)? Is it not possible to have it blended to the background of master slide?

Since it seems that this is not happening when you use continue (bit weird) you could move the pausing point of ??? (certainly not a caption) closer to the end of the slide, and use Continue? Or eventually use Micro-navigation, or the Delay Next ... command?

Report · May 16, 2018

Sorry - a typo. The pause for success/failure captions is on the click box, not the caption. Also, the color bar is an image (.png). Other png images don't seem to flash. Also, we tried merging the color bar into the background, but it still flashed. ??