PhoneGap Login Failed

[tvcca26887288]

I am trying to use the 'Publish for Devices (app)' option for the first time in Captivate 9. Whenever I enter my Adobe ID, however, I get a message that reads "PhoneGap Login Failed". Has anyone else experienced this problem? Is there some simple step I've missed?

Thanks

-Steve

[Lilybiri]

Did you see this:

Error message pops up when publishing for devices (App) | eLearning

[tvcca26887288]

Thanks, I tried that but it still didn't work. That seems to address a different error message. Mine is just "PhoneGap Login Failed".

[Sharad Vatsa]

Hi,

Please try checking your machine firewall and or any VPN/proxy settings on your machine to see if that may be blocking it.

Regards,
Sharad 

[tvcca26887288]

Thanks, Sharad. My computer support staff checked it out and it is indeed an issue with firewall settings.

For the sake of anyone else that has this issue, I should note that adjusting settings for this is no simple task - at least for my organization. The technician assisting me still hasn't solved the problem and this is because (as I understand it) there could potentially be various sites, sub-sites, and third-party sites involved in the login process, so exceptions need to be made for all of them and identifying them can take some time. As a quick fix, I was able to login to PhoneGap by taking my computer home and doing it through my own internet connection.