Please Help, Captivate 8 x64 installs without error, but will NOT load, even after installing latest JAVA rte.

[kurtmelECS]

PLEASE HELP,

After buying and DL'ing Adobe Captivate 8 (educational version) it completes the install, shows no errors, yet refuses to open. The initial loading screen is displayed, but that's as far as I can get it to go.  I have installed latest JAVA rte which was stated it needed, but even after reloading multiple times, it starts the loading screen and hangs, the program will NOT open.  I have an extremely capable laptop with 32GB of RAM and 2 TB SSD drives and high powered GFX card, yet still NO JOY, if I can't get this running I've wasted quite a bit of money I really couldn't afford to spend, but need to learn this newest version to be able to do contracted e-learning development work.

Any Adobe Support guru, PLEASE help me get this running!!!

[Lilybiri]

Do you run Captivate as administrator (right-click menu on the launch icon)?

And contracted e-elearning development work with an educational license? You are posting this in a public forum, beware!!

[kurtmelECS]

Yeah, I wasn't very clear there, and could be interpreted badly.

The company would be providing the commercial version, for doing the actual work (They already provided me access to their CC enterprise license, but Captivate 8 sadly isn't part of that, or it doesn't seem to be), I had purchased the E-learning Suite some time ago for e-learning development classes. but it only had Captivate 6, and I needed to get up to speed with the newest version, since that's their requirement. I'm only using my personal copy to take online classes and learn the newest features, particularly mobile, since this is another requirement if I'm going to be able to fulfill the job requirements. But, I have to get it to work for me to do class exercises and assignments from workbooks like Captivate 8 essentials. But it won't load, and yes I have tried loading and running the installer as Admin and done every other thing I can think of.  Hope that's a bit clearer.

thanks for catching what could have been a bad misinterpretation.

[Lilybiri]

It is not the installer you have to run as Administrator but Captivate application itself. Use right-click menu. 'Run as administrator'.

You don't have a roaming profile for the folder 'My Documents'? Check the paths for the Captivate projects and for the cache.

When you installed CP8, if you had CP6 before, did you clear the preferences and other folders as instructed in the Help, or under the link that I provide in this article:

Captivate 8.0.1 Install? Keep your Customisation! - Captivate blog

If you didn't, Clean the Preferences, using the appropriate file in the folder Utils under the Captivate installation folder. Maybe you did it, but 'done every other thing I can think of' is not explaining a lot.

Another possible problem can be caused by corrupt fonts, did you install a lot of fonts?

[kurtmelECS]

Hi Lilybiri,

Yes, I did try running the app itself as administrator too, but yes, unfortunately I have installed an enormous amount of fonts, since I'm setting up a new computer, and installed hundreds of fonts lately, and yes, many of them are free fonts, so a corrupt font certainly wouldn't be out of the question. Sigh, that's going to take some work, but I can start going back by dates and zip up all the fonts a week or two of dates at a time until I can get it to load then work backwards reinstalling a font at a time.  Not necessarily a good thing to hear, but thanks, it at least gives me somewhere to go and try to get things going. Since I haven't been able to get it to load from the first install, I only tried the various different methods and places (e.g., installing off root drive instead of desktop) that I would have tried as a Sys Admin, turning anti-virus off, turning Windows firewall off, etc., but yes, the fonts make sense, even if a royal pain in the behind to try and troubleshoot.

Thanks, that's good insight as well as the CP6 preferences info, again that at least gives me specific things to do and things to check.

Much appreciated.