PowerPoint and Captivate Not Communicating

[defaultxt5a7ldkhfvk]

When I try and edit a PPT in Captivate, I get a gray screen. It used to take me to my PowerPoint deck then I would edit the slide click save then automatically go back to Captivate filmstrip. I have a Windows 10 and Captivate 2019 with the lastest version. My MS office is updated as well. 

Any advice?

Mark 

[RodWard]

Did this issue begin sometime AFTER you updated MS Office?

[defaultxt5a7ldkhfvk]

No....it was working fine then one day all I got was that gray screen. 

--Mark 

[Dave Creamer of IDEAS]

Depending on your Windows update settings, Office products can update automatically and you may never know. 

[defaultxt5a7ldkhfvk]

Okay....let's say there was an update; shouldn't Captivate still work? I'm
paying 50.00 per month and one would think that an update from MS would
not render the Captivate partially useless.

Right? Microsoft is always updating MS office.

--Mark

[defaultxt5a7ldkhfvk]

Okay....let's say there was an update; shouldn't Captivate still work? I'm paying 50.00 per month and one would think that an update from MS would  not render the Captivate partially useless. 

Right? Microsoft is constantly sending out updates; my computer is set to update in the middle of the night.  

--Mark 

[Dave Creamer of IDEAS]

One would think so. I find the PowerPoint/Captivate "feature" one of Captivate's weakest features.  

[Dave Creamer of IDEAS]

I constantly have problems with the Captivate/PPT workflow. It's usually from a couple of issues:

• PowerPoint has been updated. I have to uninstall and re-install PPT.
• Captivate does not like working on a 4K monitor for in-Captivate PPT editing (and screen recording). Editing PPT separately and updating in Captivate does work.

[1000SoftwareUserNow]

OMG, the same thing is happening to me recently. Has a fix been found?

[defaultxt5a7ldkhfvk]

Hi-

They do not have a fix but report the issue to this person at Adobe:
ambjha@adobe.com

Best--

Mark