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PowerPoint and Captivate Not Communicating

Explorer ,
Oct 08, 2021 Oct 08, 2021

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When I try and edit a PPT in Captivate, I get a gray screen. It used to take me to my PowerPoint deck then I would edit the slide click save then automatically go back to Captivate filmstrip. I have a Windows 10 and Captivate 2019 with the lastest version. My MS office is updated as well. 

 

Any advice?

 

Mark 

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Community Expert ,
Oct 08, 2021 Oct 08, 2021

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Did this issue begin sometime AFTER you updated MS Office?

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Explorer ,
Oct 16, 2021 Oct 16, 2021

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No....it was working fine then one day all I got was that gray screen. 

 

--Mark 

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Community Expert ,
Oct 16, 2021 Oct 16, 2021

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Depending on your Windows update settings, Office products can update automatically and you may never know. 

David Creamer: Community Expert, Adobe Certified Instructor, and Adobe Certified Expert (since 1995)

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Explorer ,
Oct 17, 2021 Oct 17, 2021

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Okay....let's say there was an update; shouldn't Captivate still work? I'm
paying 50.00 per month and one would think that an update from MS would
not render the Captivate partially useless.

Right? Microsoft is always updating MS office.

--Mark

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Explorer ,
Oct 17, 2021 Oct 17, 2021

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Okay....let's say there was an update; shouldn't Captivate still work? I'm paying 50.00 per month and one would think that an update from MS would  not render the Captivate partially useless. 
 
Right? Microsoft is constantly sending out updates; my computer is set to update in the middle of the night.  
 
--Mark 

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Community Expert ,
Oct 17, 2021 Oct 17, 2021

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One would think so. I find the PowerPoint/Captivate "feature" one of Captivate's weakest features.  

David Creamer: Community Expert, Adobe Certified Instructor, and Adobe Certified Expert (since 1995)

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Community Expert ,
Oct 09, 2021 Oct 09, 2021

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I constantly have problems with the Captivate/PPT workflow. It's usually from a couple of issues:

  • PowerPoint has been updated. I have to uninstall and re-install PPT.
  • Captivate does not like working on a 4K monitor for in-Captivate PPT editing (and screen recording). Editing PPT separately and updating in Captivate does work.
David Creamer: Community Expert, Adobe Certified Instructor, and Adobe Certified Expert (since 1995)

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Explorer ,
Oct 27, 2021 Oct 27, 2021

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OMG, the same thing is happening to me recently. Has a fix been found?

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Explorer ,
Oct 28, 2021 Oct 28, 2021

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LATEST
Hi-

They do not have a fix but report the issue to this person at Adobe:
ambjha@adobe.com

Best--

Mark

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