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Preview does not work

New Here ,
May 27, 2021 May 27, 2021

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Unfortunately, the preview in captivate does not work. I can only preview the next five slides. When I publish it I can also not review it. It simply doesnt stop loading. 

Do you have an idea what the problem is?

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Community Expert ,
May 27, 2021 May 27, 2021

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To help you figure out the problems, I need some more details.

Which exact version number do you use? You find tihe full version number under Help, About Captivate.

If you are working on a non-responsive (Blank) project, you need to know that the only Preview method which is showing a temporary HTML5 output is F11, Preview HTML in Browser. The other preview methods use a temporary SWF output and due to the death of Flash Player that is now obsolete. You will not have that problem if you are working with a responsive project.

Did you check the HTML tracker under the Project menu? Maybe you have incompatible objects in your course?

Is the server to which you upload the published HTML output folder supporting JSON? Or do you upload to a LMS?

How big is the output folder? 

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New Here ,
May 27, 2021 May 27, 2021

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I am using Captivate 2019 11.5.5.553 and I am working on a responsive project. 

I checked the HTML tracker and kicked out the one slide which was not compatible. However, it still doesn't load. 

How can I check whether my output folder supports JSON?

My file has a size of 68MB.

Thank you so much for your support

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Community Expert ,
May 27, 2021 May 27, 2021

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Try going into your Windows Settings and change your default app for web browsing to something else.  E.g. if it is currently set to be Windows IE.  change it to Chrome.  If it is Chrome, change it to MS Edge.  Reboot Captivate and try again.

 

When I am having difficulties getting the HTML5 preview to work that is what I do and it almost always works.  

 

Does it work for you?

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New Here ,
May 27, 2021 May 27, 2021

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Thank you so much. I tried it but unfortunately it still doesn't work 😞

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Community Expert ,
May 27, 2021 May 27, 2021

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Not the output folder, but the webserver or LMS. Rod explained
.

For a responsive project 68MB is pretty big. It is also astonishing that you managed to have a non-compatible slide in such a project??  Are you using Fluid Boxes? Did you set them up correctly? Which browser did you use for the Preview, hope it is not IE?

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New Here ,
May 27, 2021 May 27, 2021

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I tried to decrease the size of the project already by deleting the unused images. Too be honest, I am a bit lost. This is the first time I am working with captivate. 

Yes, I am using fluid boxes. Whether I set them up correctly, I am not sure but if I preview them (only next five slides preview works) it looks fine. Chrome is my standrad browser.

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Community Expert ,
May 27, 2021 May 27, 2021

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I am not astonished that you are lost. Fluid Boxes are not as easy to use as the marketing people proclaim. For any newbie I always recommend to start with non-responsive projects, and tackle fluid boxes only after having mastered the basics of Captivate in non-responsive projects. With my 10 years of Captivate experience, it even took me a couple of months to get my head around Fluid Boxes and find the proper workflow.

 

Chrome should be fine, it is IE which causes issues because it is outdated on JavaScript support.

 

I am still confused because you state that you can only use Preview Next 5 slides, which is not at all normal. Can you please clean the Preferences? Find the subfolder 'utils' under the installation folder and run CleanPreferencesWin.bat while Captivate is closed.

Are the paths under Edit, Preferences pointing to folders on your system, not on networked drives?

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Community Expert ,
May 27, 2021 May 27, 2021

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Ok my next suggestion would be to try opening a new blank NON-responsive project and then test whether you can Preview as HTML5 on that project.  If you can, use the File menu option to change the format of this blank project into a responsive project and see whether you can still preview as HTML5 then.

 

Sometimes resetting the Captivate preferences will sort out problems like this, but if that does not work, the quickest fix may be to reinstall Captivate again, making sure to reset the Preferences again as well.

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