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Preview HTML in browser - Captivate 9

New Here ,
Dec 10, 2020 Dec 10, 2020

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We recently updated our Captivate 9 and when we go to watch a video using the Preview HTML in  Browser, it will not open.  I am using Explorer.  

Thank you everyone.

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Community Expert ,
Dec 10, 2020 Dec 10, 2020

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Internet Explore is the worst browser for HTML output. Can you please try another browser? 

Is it possible to clarify this sentence '..when we go to watch a video...'? Are you talking about a video inserted in a Captivate slide? Is it a slide video or an event video?

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Community Expert ,
Dec 11, 2020 Dec 11, 2020

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This happens to me quite regularly.  All I have to do to fix it is to go into my Windows > Settings > Default Apps and change my default web browser to some other browser and then change it back to my preferred browser.  I do not know WHY this works but it works every time.  Then when I use Preview in Browser it opens for me.

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