Hello Adobe Community!
I am having some issues with enabling closed caption. Prior to recently upgrading to Captivate 8, I created my training videos in Captivate 7. I enabled CC through the skin editor for all the videos and had no problem with playback.
Last week I upgraded to Captivate 8. Yesterday, I converted one of my Captivate 7 videos to Captivate 8. I made a few changes by adding a table of contents, edited one of the slides, and double checked all my CC settings by following the closed caption video from Dr. Pooja Jaisingh. I published the video (as SWF) to test the playback and again everything worked fine. I made one more slide change then republished the video. When I went to play the video the playbar controls were “broken” and all squished at the top left of the screen (see screen shot).
After performing several captivate restarts and a computer restarted I narrowed the issue down to closed captioning. If I uncheck close captioning in the skin editor, the video preview and published video play fine. As soon as I “check” closed captioning again, the playbar is broken.
I am at a loss and have no idea how to fix the video. I need the closed captioning option in the video. If anyone has any suggestions or ideas of how to fix this please let me know.
Thank you in advance!
1 Correct answer
Closed Captioning should not do this.
I would suggest you remove the skin from your project and select a totally different skin in Captivate 8 to see if the issue disappears then. It's possible there is some conflict with the skin originally applied in the earlier Captivate version.
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