Problem importing PowerPoint file

[namedujour]

I'm new to Captivate, and I'm still messing around and watching tutorials, etc. I attempted to import a PowerPoint presentation, and was bewildered that one of the slides didn't import properly. There is nothing different about that slide, except for its background image. The one that does NOT work is a .png file (the others are .jpg files). Instead of the background image, the slide displays, "Click Box" in the center.

Here is the original PP. Notice that Slide 4 displays with a blue background. The no-background "Click Box" version in Captivate displays below it.

So then I converted the .png to a .jpg, inserted the .jpg background into the slide and reimported. This time the image displays, but it still says "Click Box." I tried resetting the background in PowerPoint to remove the .png file (I guess that's what resetting does), inserting the .jpg image, and reimporting the presentation, but "Click Box" is still there. Any thoughts on how to fix this without deleting the slide and creating a new one? Because I have dozens of presentations I created with the same template (and the .png image) and that would make me so tired...

Thanks!

[namedujour]

I kept playing around, and noticed that when I clicked the slide in the slide show it said "Learning Objectives" in the Properties Slide Name field. However, when I clicked the slide on the stage, it said "Click Box 4." When I clicked Delete, the text went away.

I'm still wondering how that text (or layer, whatever it was) got there in the first place - there's another slide further on in the presentation that has the same .png background image, and it ALSO says "Click Box." So it's something to do with the image.

[Lilybiri]

Has it the same timeline as the other slides: a slide timeline with a red line (pointing to an animated slide, sort of video) with a click box on top, because I think you choose the option to have the user clicking to advance the slide, hence the click box?

Could you also try to change the slide quality? Is it still set to Low, change it to Optimized, please.

Lilybiri

[namedujour]

I reimported the presentation to get that text back. Using the original file, the timeline was different on the Click Box slide so you were right. Why, was it different though?

When I reimported the project and selected Automated Advance, the text went away. Still, the other slide that had the png background image displays as white - or rather "transparent." I can see text from the default text fields through it. Getting rid of the text is just half of the problem. I need the background to display as well.

All of the slides have "On Mouse Click" checked off in PowerPoint - since the problem originates with PowerPoint, I thought I would look there.  I unclicked it on Slide 4, then reimported and selected Advance "On Mouse Click", but the text was still there. So that switch isn't it.

I noticed that the Captivate background images are all png files, so it really shouldn't have an issue with mine, I wouldn't think. The Click Box problem only occurs on slides that have (or had) that png background image.

I didn't see where to go to change the slide quality to Optimized. Could you please point me there?

Thanks much!!

[Lilybiri]

Slide Quality is in the General accordion of the Properties panel for the slide. Default setting is Low (8bit) which means only 256 colors are possible and (partial) transparency is not supported. For JPEG that do not support transparency but have lot more colors possible that can only lead to a decrease in quality, but for PNG-24 that do support partial transparency this can cause a lot more problems. That is why I adviced to use a better slide quality. Background images normally do not have transparency.

Do you have access to that image, then try once to import it to the Library and drag it on a slide in Captivate: if it displays well, your problem is not due to the slide quality.

How was the timeline of that slide differen from the others?

Lilybiri