Problem loader on video

[herveant]

Hello,

i have a problem with video in captivate.
when a video dont start from the begening of  a slide,  a grey screen and  loader  appear when i play the slide.

Is there a solution for this ?

[Lilybiri]

Video has to be loaded. Are you using event video or synchronized video? Which version, please?

[herveant]

the version Captivate 2017.
I only put the video on the slide.

[herveant]

i want to use several  small video during my presentation. But dont want to see this loader during the presentation.

[Lilybiri]

Sorry, but video files are large. If you embed them (streaming video could be a solution) they have to be loaded. All depends also on the bandwidth and used devices of course.

[herveant]

this problem appear  only on Edge navigator not whith Chrome, IE or firefox.

Is not a problem of size my video  is only 169 Ko!

[Lilybiri]

Are you publishing to SWF? Edge browser doesn't support Flash content anymore, contrary to the other browsers.

[rvmouth]

No i publish in html5

[Lilybiri]

Sorry, have no idea why this is happening only on Edge.

[rvmouth]

thank's for your answers, i'm just sad for my client, this is the second problem with captivate without solution.

The first one was :

Sound mute restart sometime when changing slide

[Lilybiri]

Problem is that I cannot reproduce your problems myself.

[rvmouth]

ok i would like try with captivate 2019 but impossible to launch it without crash, i think i m not Lucky whith this product.

[Paul Wilson CTDP]

Check the file size of the video. Also, check the bit rate. When you encode your video for publishing make sure you choose settings that are appropriate for delivery over the internet. So often people publish their videos only thinking about getting the best quality instead of thinking about optimizing for fast delivery. I would rather have a lower resolution and lower bitrate video that starts right away then have my learners sitting there waiting for what seems like forever for a video to start.

[LineP]

Well...

When it's HTML5 and MP4-files there is not much you can do about the buffering/preloading issue. In the future I hope Adobe will take a look at Media Source Extensions.

I would recommend, that you host your video files on a CDN and then embed them into your slides.

/Jacob

[rvmouth]

Thank's for your  answers but  Is not a problem of size. The problem is just with captivate and Edge.

After three month I think than captivate is not the best Adobe application.

[Lilybiri]

Captivate is Adobe's unique eLearning authoring tool.  Since this only happens in Edge, why do you blame Captivate and not that browser?  Did you check the setup of Edge? 

[rvmouth]

I think that customer do not have to be to oblige to modify the configuration of their browser.

ok possible is not an Adobe problem … sorry  but my impossible instalation of captivate 2019 without crash is probably an adobe problem.