Problem to connect MS lifecam studio webcam.

[kennthkim]

I have persistent problem to detect my webcam (microsoft lifecam studio) in Adobe Presenter 10 and Video Express.

In the Presenter 10, The 'Application Simulation' ribbon is not activated (stay in gray). Also when I start Record by clicking the Record bottom, the error message is as below.

"Adobe Presenter has encountered an unexpected problem while working with this presentation. Try saving your work to a new file and restarting PowerPoint. ......"

In the Video Express, webcam mode does not working and showing the error message as below.

"Your webcam is busy or it is not functioning. Try closing other application that might be using the webcam and select it again."

My computer environment is following.

Windows 7 (64bits - Korean)

MS Office 2013 (64bits - Korean)

MS Lifecam Studio webcam

Although the webcam is not recognized by the adobe presenter and video express, the audio from the camera is working.

Thank you.

Ken Kim

[hadrienb21]

Hello,

I have the same problem, on adobe présenter 10, windows 7, MS office 2013, MS lifecame studio !

I was wating a solution.. but since 1 month, no reponse, nothing... 😕

Please, can you help us ?

[RajeevAdobe]

Hello,

Please check in PowerPoint under slide show menu if you have Use Presenter View option checked then uncheck it and then try to record the video as mentioned in the screenshot below.

Regards,

Rajeev,

[hadrienb21]

Hello,

I have check and uncheck the 'Use Presenter View' bottom, but always the same problem.. 😃

[RajeevAdobe]

Could you please try to check it with any other webcam. Check the document linked below for few compatible Webcam and Mic.

https://helpx.adobe.com/presenter/using/record-video-presentations.html

If in case you still face any issue then please contact Presenter support at Contact Customer Care

Regards,

Rajeev.

[hadrienb21]

With the webcam inclued in my computer it's ok but her quality is very bad 😕

...

(thx for your help but) With the lifecam it's always not good.