Problem with GIF's in Captivate 9

Report · Mar 03, 2016

Using GIF's in Captivate 9, the animation gets pixelated. The moving parts of the GIF turn into white pixels. Any idea on how to solve this?

Example 1

Example 2:

So, this is what happens. Can this be solved? I tried other GIF's but they all have the same problem. When the loop restarts, the pixels are gone. They only appear when the GIF progresses.

Thanks in advance!

Report · Mar 04, 2016

Hmmm, not sure this is due to Captivate? I would never think about using GIF for a photo, because of its limitation to 256 colors. Is the animated GIF playing with sufficient quality in a browser without inserting it into Captivate?

Report · Mar 04, 2016

Yes, I've tried it with several GIF's and the outcome is always the same. Be it low or high quality GIF's. They play as they should in Chrome, FF and IE.

Report · Mar 04, 2016

There is no 'high-quality' GIF, you can only reduce the number of colors, but 256 is IMO much too low for real photos. I will only use (animated) GIF's for cartoon-like images. Of course, if you are satisfied with them, that is your choice. I would replace this by a HTML animation.

Report · Mar 04, 2016

It looks to me like you may have specified a transparency colour with this GIF and the issue you're seeing is just the 'holes' in the photo where ever that particular colour occurs.