Problem With Videos Loading Consistently In Captivate 9

Report · Sep 12, 2015

I am having issues with videos loading into a Captivate 9 program. All files are MP4 (installed from YouTube onto my hard drive) and work on Windows Media Player. I can get it to load on some, but not others. There is no seeming rhyme or reason for the problem. I first thought it was a Captivate 9 install problem, so I reloaded it fresh. However, the problem persists. Any ideas or suggestions?

Thanks.

William

Report · Sep 12, 2015

Captivate has very specific 'taste' when it comes to videos, especially picky about metadata.

I suggest you run each of these videos through Adobe Media Encoder and save them out as a different filename. AME usually resolves any issues with the format.

Report · Sep 12, 2015

Thanks, Rod. I'll try it. Will keeping it as a MP4 file work as long as the name is changed?

Report · Sep 12, 2015

Running it through AME is what helps. If there's something wrong with the internal metadata or formatting, just changing the name won't alter that.

Report · Sep 13, 2015

Thanks!

Report · Sep 13, 2015

Hi,

I'm from Adobe Engineering team. Is the issue got resovled with Rodward suggestions.

If its working in AME and not on captivate then, could you share the project to investigate more on the issue. Pease upload it to a shared workspace and send us the link at murugath@adobe.com

Also let us know the below details
1.Browser used
2.Win/MAC
3.During preview or in LMS

Thanks,
Rahinie

Report · Sep 14, 2015

I'm concerned by your comment: "All files are MP4 (installed from YouTube onto my hard drive) and work on Windows Media Player."

Although it may appear you've downloaded a file, it is likely you have a URL or shortcut to the file on you hard drive. If that is the case, you aren't actually loading a file into captivate, but are attempting to play a video via a url. To Captivate, these are very different things.

Have you tried the YouTube 'Learning Interaction,' as the source file is on YouTube? This way, you can play it without download or copying the video file into Cp9.

I see a great deal of detail in an earlier post:

https://forums.adobe.com/thread/1079096

Maybe that will help.

Report · Mar 03, 2016

Hi,

I have the same problem with Captivate 9. Sometimes it loads the videos, sometimes doesn't. I can't do anything with that. It's just the demo course in Polish language but you can still understand the problem. Main 'welcome screen' has a small video animation on the right side and it works fine, then only one more animation loads properly. Demo is published as SWF and HTML5.

Podstawowa obsługa telefonu z systemem Windows Phone 8