Problems using Captivate and publishing to SCORM 2004 in Cornerstone LMS. Any ideas?

[TPK]

Greetings,

I am using a Cornerstone LMS. To date I have had no issues with it when publishing Captivate files (Captivate 6, 8 and 9) using AICC or SCORM 1.2. Recently, I was asked to publish to the SCORM 2004 (version 3 I believe) standard. When I do this and test my SCO I find that the completion flag is not set. If I use the same file and publish in version 1.2, no problem.

Can anyone tell me if there is a specific setting I need to use to trigger a completion using SCORM 2004?

I have a feeling this has something to do with the LMS itself. I also get the same results using Articulate Storyline, but that issue is for another group.

Any ideas?

Thank you,

Tim Kern

[Dinky005]

Hi, can anyone answer this? I am having the same issues. I am using Adobe Captivate 7 and publishing the module in SCORM 2004 2nd edition. I know this is an old thread but it would help if this will be answered. Thanks.

-Dinky

[MichaelStephens]

Cornerstone has a few issues with SCORM files. Not sure why, but this has been my experience with it for the past three years. A problem I was having was that the Exit button didn’t work at all. I found that even though the SCORM_utilitites.js file is included in published projects, Cornerstone ignores the file because the index.html file doesn’t specifically call for it to be loaded. So what I would suggest trying is modifying your index.html file to include the following line.

 <script src="SCORM_utilities.js"></script>

 The file is in the directory: Adobe Captivate 9 x64\HTML. I’ve placed this line directly after the first </style> tag and before the first <script> tag. Including this then fixed my exit problem and hopefully it will help your issue as well. If you’re typing in the line make sure that the quotation marks are straight quotes and not curly quotes as curly quotes won’t allow it to run correctly.

 If this doesn’t solve the problem then it’s possible that you need to look more closely at your reporting and pass/fail settings. SCORM 2004 splits the completion and success criteria so it’s possible everything is working according to your settings but you need to tweak them to get the result your after.

[Dinky005]

This is my problem. I've been trying to figure out what's wrong with my publish settings. It says the status is completed and yet the progress bar is 0%. HELP

[EngilityTrain]

Hello,

Has anyone responded to you regarding this questions? I'm having similar issues and would like to see if there are any solutions.

Thanks,

Maryam

[MichaelStephens]

CSOD can still be flaky with SCORM files. Had a training that was published over a year ago stop working correctly after a CSOD update early this year. However, that doesn't mean that completion issues are completely CSOD's fault. You'll need to see what your completion and success criteria are set to in Captivate. Since SCORM 2004 allows for both of these to be set individually it's possible that users are triggering the completion criteria for the quiz settings but not the success criteria for the whole training. This would explain why the training progress screen and the modules detail view have conflicting information.

[msadighb]

Thanks for information. The settings are set to pass the quiz with 100% and user needs to answer every question in order to get to the next one, but even after getting to the last page the LMS doesn't show 100% passing score, while they send a screenshot of the last slide (which shows captivate score of 100%). So, I'm not sure what's going wrong. 

[Lilybiri]

If you want to be sure about the cause of that difference, upload the course for testing to SCORM Cloud.

[RodWard]

The Quiz Results slide shows the result of the Quiz, but that's not necessarily ALL the LMS will be considering when deciding whether or not to grant full marks to the learner.

If you have 100% slide views also required to pass the course module as well as passing the quiz, and even one slide has not been viewed by the learner, then the LMS will likely refuse to grant completion.

Sometimes having both slide views and quiz pass set too high can cause issues.  So I generally recommend you turn off the Slide Views requirement if what you REALLY need to see is that the learner passed the quiz.

[msadighb]

Thanks Rod, the slide view is not marked in the settings. Sorry if the information was confusing. 

Under Quiz setting > Required = Answer All - The user must answer every question.

Under Quiz reporting> Completion Criteria=Quiz is passed | Success Criteria=Quiz is passed

The slide views remains unchecked. 

Any feedback?

[RodWard]

Lieve's suggestion to try the same SCORM in SCORM Cloud is also one I always advise.  Nine times out of ten the issue turns out to be the LMS not Captivate.

[RodWard]

Another issue that sometimes comes up with some LMSs and SCORM 2004 is that Captivate does add some code into the manifest xml file regarding sequencing (something that SCORM 1.2 didn't have).

When there is only one SCO in the manifest, some LMSs (PeopleSoft for example) will not mark completion even if that SCO IS in fact completed correctly.  The LMS is tripping over the rollup rules in the manifest.

I have seen instances where the sequencing rollup code had to be removed from the Captivate SCO manifest in order to get the LMS to complete the SCO.  Storyline course SCOs don't suffer the same issue because Storyline doesn't put in the extra sequencing code.

[msadighb]

Hi Rod,

I'm back again with more questions 😉 I tested the course in SCORM Cloud and the completion 100% was recorded just fine. I tested the course in CSOD myself and passed the completion with no problem. We get a percentage of the learners facing this issue on a specific course. So, I'm not sure what is triggering this issue for those participants (located in different offices). And to give additional information, this specific course has a new setting in the LMS Advanced setting with "Send Data On every Slide" checked.

1. Is there a logical way to track their issue to narrow down the problem? Like asking specific questions about browser, version, or any other technical information!
2. How do I remove the sequencing rollup code from Captivate SCO?
3. Is it possible the new advanced setting is triggering the issue for some of the learners?
4. and my last question, do you think if I follow the earlier suggestion of adding the code: <script src="SCORM_utilities.js"></script> to index.html will help this issue?

"modifying your index.html file to include the following line.

<script src="SCORM_utilities.js"></script>

The file is in the directory: Adobe Captivate 9 x64\HTML. I’ve placed this line directly after the first </style> tag and before the first <script> tag. Including this then fixed my exit problem and hopefully it will help your issue as well. If you’re typing in the line make sure that the quotation marks are straight quotes and not curly quotes as curly quotes won’t allow it to run correctly."

I really appreciate your time and expertise.

Maryam

[RodWard]

Maryam,

If SCORM Clouid has no issues with the content, then I would be blaming your LMS.  SCORM Cloud is THE standard for SCORM compliance.  But sadly many other LMSs have chosen to interpret the SCORM standard with some quirks that cause issues.

If only SOME users are experiencing the issue, by all means find out what browsers and browser versions they are using.  It could be significant.

If the issue IS indeed the sequencing code, then you may need to remove that AFTER the content has been published.  But you may need help from some technical person from your LMS side to tell you which specific parts of the code need to be removed.

Take a look at this thread in another forum I subscribe to:

Google Groups   It might provide an answer.

If you think the LMS Advanced setting to send data on ever slide is causing the issue, just turn that off and republish to test.  You should find out quite quickly if it is the problem.  However, the only time I have seen that setting cause issues is where so many users were on the LMS at the same time that it was getting overwhelmed and crashing because of all the data getting thrown at it by the Captivate courses.  I personally never use that setting.

I have never needed to add the script to the HTML page as you suggest.  I would think Captivate already links to that SCORM utility code, so I don't see why you would need to duplicate the call to that same file.

[msadighb]

Thanks for all your advice. This information is really helpful.