Projects weird behavior when published.

[Gray Susan]

We created a project in Captivate 9 for a different department to host on their training server.  When we tested it here it worked fine.  When they play it from there server it looks very weird.  The Captivate 9 project is a small flashing square and there are two playbars at the top and bottom of the monitor.  They are still using .swf format and maybe posting as a .pdf.  They've requested both formats.

Any ideas??

Thanks in advance,

Susan

[Lilybiri · Accepted solution]

Looks like they have no Flash player installed. Both SWF output and pdf are Flash-based.

[Gray Susan]

Close.  We republished and had it publish for Flash Player 10 instead of 11 and it works now.  We are trying to convince these folks they need to be doing HTML but they are being very resistant.

Thanks for responding Lilybiri, I can always count on you.