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Publish Fail - Can't Find Reason

New Here ,
Jun 15, 2012 Jun 15, 2012

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Hello Forum!

I have a short Captivate file I have recently edited.  I'm now ready to publish it, but I keep getting a "Publish Failed" error message.  It comes up immediately upon trying to publish.

I have done a number of things suggested in this forum that do not seem to be helping:

  • I'm using a local copy of the Captivate File.
  • I have tried turning off compression settings.
  • I have closed and restarted Captivate.
  • I have cleared the cache.
  • I have copied the slides into a new, blank Captivate file (and even that one won't publish)

I was hoping to get these files out to users next week.  Does anyone have any further suggestions?  I'd be happy to send you the file for review.

Many thanks!

Jennifer.Wadsworth@iowacourts.gov

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Community Expert ,
Jun 16, 2012 Jun 16, 2012

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You have already tried a lot of actions, but did not see those:

  • Are you running Captivate with administrator rights?
  • And did you try to delete the Preferences folder (while Captivate is closed) in case it has become corrupt?

I didn't see which version you are using, so just an example of that famous 'Preferences folder' for 5.5: it is labeled Captivate 5.5 - do not look for 'Preferences' and can be found here:

           Windows Vista and Windows 7: C:\Users\[user name]\AppData\Local\Adobe\Adobe Captivate 5.5 folder
           Windows XP:  C:\Documents and Settings\[user name]\Local Settings\Application Data\Adobe\Adobe Captivate 5.5 folder
           Mac:  /Users/[user name]/Library/Preferences/Adobe Captivate 5.5 folder

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Community Expert ,
Jun 16, 2012 Jun 16, 2012

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It sounds very much like you might have some object on one of the slides that is tripping up the publish action.

Try hiding groups of slides in your project and then test publishing each time unitl you isolate the slide or slides that is causing the issue.

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New Here ,
Jun 18, 2012 Jun 18, 2012

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Thank you, Lilybiri, RodWard, and Avinash!

I am using Captivate 5.5.  Sorry for not saying.  I am trying to publish to a .swf file, though .html file is checked as well.  And I am NOT having any trouble on the preview.

I tried both Lily and Rod's suggestions, but end up with the same result.  I hid each slide one by one (there are only 11), but I got a Publish Failed on each of them.  Any other ideas?  With 11 slides, I think it might just be good to start over, huh?

Jen W

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Advocate ,
Jun 18, 2012 Jun 18, 2012

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I presume you've been able to publish previous to this?

Before starting over, you might try opening a new, blank project, then copying your slides to that project.

You could try copying them one at a time and see if you can isolate the problem, or en mass and see what happens.

Right click the slides (or click/shift-click to select all/range) in the filmstrip, copy, go to the new project, and paste into the filmstrip.  Publish, see what happens.

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New Here ,
Jun 18, 2012 Jun 18, 2012

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Thanks, Andy!

Yeah, that's the crazy part -- I've published this file before.  It just has a few tweaks and updates, but now it won't publish.    And I publised different files after getting stuck on this one.

I did copy the slides en masse to a blank file, and it still wouldn't publish.  I didn't try them one by one, though.  Maybe that would help isolate the problem?  I appreciate the suggestion!

Jen W

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Guide ,
Jun 18, 2012 Jun 18, 2012

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Hi Jennifer,

How about the location you are publishin to? Any issue with HD space? How about changing the publish drive/folder?

Can you publish another project without issue? To that same location?

What's the error message specifically say - any hints there?

How about embedded files? Any external resources CP may not be able to find on publish?

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Participant ,
Jun 18, 2012 Jun 18, 2012

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Hi Jennifer,

Could you share your project with us ?

Thanks,

Avinash

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New Here ,
Jun 20, 2012 Jun 20, 2012

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Thank you, everyone, for being willing to help out!  I've discovered the problem, and after much blushing and saying of bad words, here it is.

The Project Title (as shown on the Publish screen) had a punctuation mark in it.  I had tried the titles "What is iLearn?" and "Using iLearn: What is iLearn."  When a coworker suggested taking out the question mark, I thought that was going to be the fix.  But replacing it with a colon wasn't the way to go.  When I finally took out the colon as well, it worked fine.

The only message I received was "Publish Failed."  It happened immediately after I pressed the Publish button, so the computer wasn't even trying to do anything with the file.  And it previewed just fine.  So, hopefully this will help someone else who runs across the problem.

Again, thank you to all of you!

Jen

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Guide ,
Jun 20, 2012 Jun 20, 2012

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Thanks for the resolution!

Are you using Captivate on a Mac?

Do Macs still use colons as drive/folder separators?

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Advocate ,
Jun 20, 2012 Jun 20, 2012

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ugh.  tough lesson to learn.  Thanks for the follow up, tho.  Good to know.

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Community Beginner ,
Feb 19, 2020 Feb 19, 2020

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I also experience the same problem, I'm using Adobe Captivate 2017.  I can't identify what is the root cause why I can't publish/preview my project. Please help me. 

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Community Expert ,
Feb 19, 2020 Feb 19, 2020

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Hi Oliver.  This is a very old thread that dates back over 7 years.  Please log a new issue in the forums for your problem.  Then you are more likely to get help.

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Community Expert ,
Feb 20, 2020 Feb 20, 2020

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LATEST

Did you post this in the eLearning community as well? I just answered a similar question in that location.

I could branch your question to a new thread if you want me to do so?

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Explorer ,
Feb 15, 2013 Feb 15, 2013

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Hi Lilybiri,

I'm having this same issue and i"m using Captivate 5.  I'm in Administrator mode and everytime I publish to a swf if fails.  I was able to publish the file before, but now can't so I'm guessing something in the changes I made is causing thsi problem.  But I was going to try your solution here and I do not have that folder, should I be concerned?  Here's my screenshot of that path...

captivate 5 screenshot.png

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Community Expert ,
Feb 18, 2013 Feb 18, 2013

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Maybe the folder, since it is a system folder,  is invisible. Be sure to check Folder options (under Tools in Explore), and in the view tab, make Hidden files and folders visible.

Lilybiri

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Participant ,
Jun 18, 2012 Jun 18, 2012

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Hi Jennifer,

Are you publishing as swf or as HTML5 ? Also are you receiving error on preview ? (F4, F8 , F10) and is this happening for a particular project or for every project ?

Regards,

Avinash

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