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sarih33769054
Participating Frequently
November 12, 2020
Question

Publish

  • November 12, 2020
  • 1 reply
  • 606 views

Dear Team,

 

it would be great if you can assist me on this 

 

every time i publish eLearning content Captivate program doesnt respond and the application keeps hanging for ages ...i had to restart to end it 

 

could you please advise what would be the rootcause for this issue 

 

regards,

Sari 

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    November 12, 2020

    Which folder are you publishing to? Make sure it is a folder on your system,  not on a shared or networked drive.

    If you are on Windows, use Captivate with 'Run as Administrator' feature.

    Be sure to use the most recent version of Captivate. Check the version number under Help, About Captivate.

    S
    sarih33769054Author
    Participating Frequently
    November 12, 2020

    I am publishing to my computer/Desktop.....created a folder and placed on my desktop .....I am using Captivate 2019 .......the file size is big around 100 MB .....includes videos/audios/images.... how do I use Captivate with "Run as Administrator  

    Lilybiri
    Lilybiri
    Legend
    November 19, 2020

    Hi there,

     

    I checked with the IT team and it turned out that im not on a networked drive ....Also i used "Run as Administrator" and still i am facing the same issue .........when I click publish the system doesnt complete the publishing process and it keeps hanging until i restart my computer ...... 


    Try cleaning the Preferences. Find the subfolder 'utils' under the installation folder and run the file CleanPreferencesWin.bat. Captivate needs to be closed. Restart Captivate and see if this works.

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