Published Course Size issues

Report · Jul 14, 2015

I'm getting ready to do QA on my first Captivate course, which is designed to be responsive. Normally, I do my first QA offline from the LMS by publishing the file to Dropbox and sending the clients the index.html link.

However, when I test the link on my iPad and iPhone, the loading icon spins for a bit and then the mobile browser eventually crashes (it plays fine on my laptop). Earlier versions worked (and still work) this way. The only difference I can think of is that the published files are about 20mb on my latest version. Could that be why it's crashing on mobile? I'm not sure how to reduce the file size more than just a bit, as it's a big branching course with over 80 slides. There's a little video as well.

If the problem is with Dropbox, does anyone have a suggestion for a better way to send the course outside of the LMS? I may try my personal webserver.

Thanks in advance.

Report · Jul 14, 2015

Update: The same issue occurs when I upload to my personal webserver. It plays on my laptop, but my iPad and iPhone crash.

Report · Jul 15, 2015

Does anyone have any ideas? I tried removing the videos and that got it down to 12MB, but it still won't play on my iPhone or iPad.

Report · Jul 16, 2015

Is your course flash-based? (Did you publish as SWF?) if so, I'm pretty sure that Apple products do not play SWF. (Somebody correct me if I'm wrong).

Report · Jul 16, 2015

No, it's a responsive course published for devices. After some QA, we've found that it works fine on Android and Kindle. Apparently it's just iOS. I wondered if it might have been the Youtube learning interaction I used, but it still didn't work when I deleted that.

Does anyone know why it would work on Android but not iOS? Most of our learners are on iOS devices.

Report · Jul 17, 2015

Here's an update. I chatted with someone from Adobe and he said I need to use iOS 8. My two iPhones and my iPad are all on iOS 7. Strangely enough, it's now working on my iPad but still crashing on my iPhones.

Has anyone experienced this sort of thing?