published or previewed file will not load and play in browser - Captivate 9

[andrews35743928]

I am trying to play my project in Firefox browser. it will open, but then never loads. this is both for preview and published project. I had never had issues with this in captivate 8.

Thanks

Andrew

[RodWard]

Is that HTML file really called rindex.html?  That's what it looks like in the screenshot.

[andrews35743928]

file loads as ..../index.html. it does look like it but just reloaded it and it is index

[nsukumar]

Hi there,

Can you please try it in a different browser and see it works? Is it happening for all the projects or for a specific one?

Thanks,

Nimmy Sukumaran

[andrews35743928]

Its the same in every browser

[andrews35743928]

Okay to add to this i did some trouble shooting this morning.

I started from scratch on a project and when i began the preview would open and play.

so i added my slides i wanted and set them up with some basic effects and a background a few character guys and at least one button per slide for navigation. 31 total slides about 10secs a piece... preview will open and play.

So i continued and i named my slides and linked my buttons with jump to slide actions moving from slide to slide through the project. Preview would not load!!!

so that is the information i can give you..... any help would be awesome

thanks

Andrew

[RodWard]

The browser screenshots you show above indicate you are playing this content directly from your C drive.

DO you have the publish folder location set up as a trusted location in Flash global security>

[andrews35743928]

Just added the c:drive and all specific folders associated with my captivate work and still the same thing. I added a description above of the process, because the preview will work until i add any interactions. found this out after trouble shooting it this morning.

Andrew

[mohanadas]

Hi Andrew,

By interactions do you mean the Learning interactions?

Thanks,

Mohana

[andrews35743928]

No these are just jump to slide transitions and slide effects

[mohanadas]

Hi Andrew,

If possible could you share your project so that we can investigate the issue at our end? You can upload it to a shared location (eg Dropbox) and send the link to mdas@adobe.com

Thanks,

Mohana

[andrews35743928]

Does something like google drive work? I sent the link hopefully that works if not could you please let me know a better location to upload it to?

Andrew

[mohanadas]

Hi Andrew,

I don't seem to have access to the file. Could you try something else?

Thanks,

Mohana

[mohanadas]

Hi Andrew,

I have received your file. Your first two slides have a button with an "Open URL or file" action associated. Due to this your preview launches directly from C: drive and does not load on Firefox.

Can you try using Javascript to open the file instead of the Open URL action? You can do this using the "Execute Javascript" action. In the script window type in: window.open(<URL>);

Also, it looks like the issue is in preview. Can you try publishing your project and check?

Thanks,

Mohana

[andrews35743928]

I am not sure how to use the java script. I am wanting it to run a power point presentation on the companies history.

Is there any easy way to do that somehow else.

But yes the project works published, and if i remove the url action then the preview works.

Thanks

Andrew

[mohanadas]

Hi Andrew,

The workaround we can suggest is for you to use Execute Javascript instead of the Open URL action. The script can simply contain "window.open(<Type your URL here>);"

As for the issue with preview, we will certainly look into it for the next release. Thanks for reporting it.

Thanks,

Mohana