Quiz Question Skip Ahead Issue in Captivate 9

[ogtc8730640]

I could sure use suggestions on this problem: questions skip ahead while users are trying to click a check box/radio button/matching dropdown on "out of the box" knowledge check or quiz questions.

I authored in Captivate 9 64-bit and used "out of the box" Captivate Knowledge Check and Quiz questions. 

I published a regular and a SCORM version this project. I uploaded the regular version of the project for QA on my company's preview server, and I uploaded the SCORM version for QA on ReviewLink.com. In fact we have been through a few redo's of each type of version.

The same thing happens when answering Knowledge Check and Final Assessment (quiz) questions in either version of the course (on two hosting environments), and when using IE11, Chrome, and Firefox. Off and on, when testers click on a radio button or a check box or a matching dropdown menu the first time, nothing happens. So they click again to select the radio button/click box/matching dropdown and it takes, but the slide moves to the next question before users can click the Submit button.

Thanks in advance for any suggestions!

Patty

[Lilybiri]

Quiz slides have a lot of embedded objects: those are the objects that do not have a separate timeline, not in the master slides, not in the normal slides. Did you perhaps delete any of those objects.

[ogtc8730640]

Thank you so much for your prompt reply! In fact, since I'm new to Captivate, I involved a developer for complex interactions and for the question slides. You've provided me direction on where to start looking. I'll share what I find out. 

[ogtc8730640]

Thanks so much for your suggestion! In fact, I brought in a developer because I am an instructional designer and new to Captivate. Per your suggestion, we tested quiz questions with no deletions and still had the issue. In the end, it best served our purpose to go to Quiz properties and change the action on Submit and Final Attempt to "No Action." This meant adding to the feedback to use the forward button on the player to advance. 

[RodWard]

It should NOT be necessary to set Success and Final Attempt to No Action so that the user is forced to navigate to the next slide via the playbar.  There has to be something else wrong with your quiz question slides.

Can you show us a screenshot of timeline and Quiz Properties for one of these slides?

[ogtc8730640]

Hi Mr. Ward,

I appreciate your willingness to help me get to the bottom of this problem. I tried a few times Friday and just now to upload a 235kb .PNG file per your suggestion, but I get an error response: "An error occurred in the upload. Please try again later." I will try again later today.

Patty

[Lilybiri]

You cannot upload a file, no files can be attached in this forum.  But you can insert the screenshot using this button in the browser version of the forums:

[pamyers01]

Per your suggestions, I've uploaded a screenshot of the timeline and Quiz Properties for a KC slide. In the end, the root problem is that frequently a user has to click twice to select an answer option.  This happens on unscored Knowledge Check slide and scored Quiz slides. We are publishing to HTML5. Thanks for your help!

[ogtc8730640]

Hi Lilibiri or Mr. Ward, I uploaded an image a while ago. Does this image show a problem I can fix? Thanks!

[RodWard]

I have not personally seen this issue with KC questions, so I cannot really suggest a solution for you.

Sorry.

[Lilybiri]

From the screenshot I suspect you did delete embedded objects on that slide. Can you insert a new KC slide from the same master slide (MCQ,...) and compare? It is not logical at all to have No action for both Success and Last attempt events. What do you want to happen when the second step of the Submit process is done (click on the slide or press Y)?

[pamyers01]

Thanks!

[pamyers01]

At this point, we include “Select Next to continue” in the feedback in place of “Press Y or click anywhere to continue.” - Patty

[Lilybiri]

What was the work flow? You can 'break' the normal design of question slides, but you should be careful. Do not use a real Next button, but a non-interactive image that looks like a Next button and clicking on it is the same as clicking on the slide (you are just cheating on your learners). Did you do it that way?

[pamyers01]

Actually we expect the user to click the Next (forward) button on the player. We resorted to this and the “no action” selections because regardless of hosting server, browser, or user, it often took two clicks to select an answer option and the second click sent the user on to the next slide before they could click Submit.

[Lilybiri]

Not a good idea, probably the cause of the issues. Either you respect the design of the quiz slides, with the two-step Submit process, or you tweak it in a way that the design is not broken. It never was expected to use the playbar control panel to advance at all, personally I always recommend to hide the playbar during a quiz. Some tweaking options can be found in this article:

Question Question Slides in Captivate - Captivate blog

I know that it needs some updating, but I have been too busy lately. Still the tweaking about the submit process is valid, it is the new Review navigation buttons that are not yet included.

[ogtc8730640]

Thank you Lilybri and Ron for working with me! I took your advice and returned to default settings for KC and Quiz questions  no visiting the Next button on the playbar but returned to the clicking or pressing y to continue built-in function. I found your blog on questions helpful too. 

What really made the difference in quiz question functionality was getting a Captivate update on my computer. I messaged with Adobe support before I started this thread. The man I messaged with helped me download an update. After that, the developer I worked with was publishing the course, and the problems persisted. Then, I published the course, and the problems with having to click 2x to answer a question and then being moved to the next slide before clicking Submit were gone! Hurrah!