Recording window issues Captivate 2017

[lorindac49749682]

I am  trying to record a new software simulation, and I select Application and choose the software I want to record. The application has a border around it which I need to remove, so I was then selecting Snap to 'Application Region' and removing the border by moving the red box to where I needed to record. When I recorded this seemed to work a couple of months ago.

I have tried to this today, and the recording now shows outside of the application window (red box).

Has something changed, or should I be doing this a different way now?

[Lilybiri]

Are  you on Win10? If yes, please check the Display Percentage. For recording set it back to 100%.

[lorindac49749682]

I am on Win8 and it was set to 125%. I did amend to 100% but it hasn't made any difference. It is still recording outside the window.

[Lilybiri]

Strange, that helps normally. I never used Win8.

On Dec 27, 2017 1:27 PM, "lorindac49749682" <forums_noreply@adobe.com>

[Paul Wilson CTDP]

Are you recording this application on a secondary monitor? There are some known issues with selecting recording area under these circumstances. If so, try moving your 'application to record' over to your primary monitor. 

[lorindac49749682]

I am using my laptop only, no second monitor. I have changed the resolution on my lap top to see if this will work.

It still does not work. I have altered the application but it is still showing outside of the recording window.

[Paul Wilson CTDP]

Sounds like you might need some technical support. Send an email to CaptivateHelp@Adobe.com and see if they can help you troubleshoot the issue.

[lorindac49749682 · Accepted solution]

Yes, I went to Adobe for assistance, and they took control of my lap top and did some updates, and it is all corrected now. Thanks.