Reinstalled Captivate 8 does not work

[toms36573775]

My Captivate 8 application suddenly stopped working (would not run), and showed the screen in Screendump 1 (attached). I uninstalled and the reinstalled Captivate 8, but the same thing happens whwn I try to run the application.

When I clicked the link to Customer Support, the screen in Screendump 2 came up. The referred serial number on the screen does not match the serial number I entered during the reinstallation.

My Captivate 8 serial number as entered at reinstall: [ removed by moderator ]

Urgent - how to solve this?

The purchase was done by Adobe ID: [ removed by moderator ]

Best Regards

Svenn

[ Screenshot with serial removed by moderator ]

[ private informations removed by moderator for security reasons ]

[Paul Wilson CTDP]

Hi Svenn, I would suggest you not put your email address, and the serial number of your software on a public forum like this one. Instead you should reach out to Adobe technical support by using their email address CaptivateHelp@adobe.com.