Right side and bottom, cutting off with Captivate 10.

[Guest]

My work team has Captivate 10 and on 2 of our computers the right and bottom edges of the software screen/application are cut off in the captivate software simulation slides. Not everyone on the team is having the issue and our systems are set up with the same settings. I have used captivate 9 on my computer and it worked fine, now with 10 I am having this issue. The red box for determining what is going to be captured is verified, but returned slides do not take in the full screen.

[Lilybiri]

Are you on Win10? Check the display percentage, it is often set to a percentage higher than 100%. To have a correct recording you need to set it to 100% before starting the capture.

[Guest]

Thank you for the reply, I am on windows 10, but my zoom is set to the 100%.

[Lilybiri]

I didn't talk about a zoom percentage but about the Display Percentage.  Sorry but this screenshot is taken with a Dutch OS:

This is the setting on my Surface Pro 4 which has a retina screen. For a not-retina screen it is mostly set to 125%.

[ishipfreight]

Having the same issue as the fellow above and I checked my display percentage which is indeed above 125% and it still is not working. The right and bottom side is being cut off... Any other suggestions? I'm having a lot of difficulty finding answers to this online. Hoping someone will see this.

[RodWard]

Are you saying your display percentage is NOW at 125% or that it WAS and you tried it at 100% without success?

[Lilybiri]

Maybe you missed the start ot the thread. You have to set it to 100% to be able to capture correctly. Somem isunderstanding?