Sent Tutorial in Presenter via email but can't open

[MissPixington]

Hi,

I have received a series of tutorials in presenter via an email, however when I attempt to open them 4 squares appear with a blue light that flashed clockwise around the squares but the tutorials won't open.  Any help greatly appreciated. 

[Jorma_at_CoSo]

Were you sent links to view the presentations via email or files as attachments?

[MissPixington]

Thank you for your reply.

I received a link to an exam portal  I can open the PDF documents that are also contained there, but I can't open any of the presenter files.

[Jorma_at_CoSo · Accepted solution]

It sounds like either the output files of Presenter were not uploaded correctly to that site or the group producing the presentations needs to either apply the patch to Presenter found here, Problem with HTML5 output Presenter 11 and PPT 16 , or update to Presenter 11.1 and re-publish the presentations. You will need to talk with the group that is providing you access to the exam portal.

[MissPixington]

Thank you, you have put my mind at rest, I was sure I was doing something wrong 

Have a great weekend and best regards