Several Caption Questions: Click Box Failure Captions + Custom Software Simulation Captions

Report · Feb 19, 2019

Hello, I've recently come across two unrelated questions having to deal with captions in Adobe Captivate 2019.

First is regarding a Click Box interaction I have set up. I have enabled the Failure caption for this box but when I preview the project, it does not appear when clicking outside of the Click Box. If I enable hint or success captions, these do appear correctly. Just curious if there might be a setting or something I am overlooking?

Next is for the software simulation feature. I've noticed the captions used for these do not have the same formatting options available as a normal text entry or smart shape. Unfortunately the included caption styles are not completely on brand for my company and so I will need to create custom captions. I don't know if I'm just missing one but I cannot seem to find any sort of online guide / article on this process. I looked into the .../Gallery/Captions/ folder and noticed each caption has a series of .bmp and .fcm files but really not sure where to go from that in terms of modifying an existing one or creating a new one.

As always, any help is greatly appreciated!

Report · Feb 19, 2019

About your first question: do you have any other interactive object on the slide? Is this a non-responsive project?

Second question: it is indeed bit confusing. Default setup for feedback messages is to use shapes instead of captions. But for software simulations it is the reverse. You can edit both, but not in the same location:

For all but software sims: Preferences, Defaults
For software sims: Preferences, Recording, Modes.

Personally I change immediately the setting for software sims, to use shapes instead of captions, globally (before opening any project). I don't like to create custom captions at all.

I have been explaining this somewhere when writing about themes and object styles in my blog.

Report · Feb 20, 2019

Lilybiri,

Sorry for delay in my reply. You absolutely hit the nail on the head with the second question/answer. That setting was exactly what I was looking for. Don't know why such a major setting would be so tucked away!

For the first question, this is not a responsive project and I do have a 'few' other things going on the slide. Its actually a little tricky in that I essentially homebrewed a software sim assessment within an existing slide. I've actually managed to clear up most of the issues I was having on this slide except one. Normally when I configure a button to also pause audio while paused, the audio would resume when the project did. while making this slide I was running into an issue where the audio would no longer resume with the project after being paused. further testing shows that this is not unique to this slide and in fact past slides that were working without issue have the same issue where audio does not resume after being paused. has an update come out recently that might be causing this change to existing work? if it helps I am running Captivate 2019 release 11.0.0.243.

Thanks

Report · Feb 21, 2019

Please update to 11.0.1.266.

Slide audio can be paused by a pausing point, unless it is on a question slide or a D&D slide. Have been blogging a lot about timeline and audio.

Try first to update and get back if the issue is still the same. Please post some screenshots in that case.

Report · Feb 21, 2019

Sorry for chaining along so many questions but...

Currently have captivate installed on 2 machines. a laptop and a workstation. the version i referenced yesterday was on my laptop. checked this morning and confirmed my workstation is running the latest version (11.0.1.266). I attempted to update the program on my laptop but am running into an issue where it can not find a program to run the program 'auphd'. did a quick google search and didn't see any information on this issue. The kicker is it runs fine on my workstation (which then tells me it's running the latest version).

After some quick testing I don't appear to be having the issue with audio not resuming on the workstation either though I need to do some further testing on that.

Report · Feb 21, 2019

As a follow up, I went through and uninstalled captivate with the plan being to do a fresh install of the latest version and see if that fixes the captivate updater issue as well. Problem now is that when I go to my adobe profile to my plans and click to download Adobe Captivate, I'm directed to the Creative Cloud download page with no option to select Captivate (which makes sense given that it's not part of CC). I am now stuck without a copy of the software with or without working audio pauses.

Report · Feb 21, 2019

Hi again, have a look at:

Adobe Captivate download locations – ver 2019, 2017, 9.0, 8.0, 7.0, 6.0, 5.5 & 5.0! - eLearning

Report · Feb 21, 2019

Lilibiri,

A couple issues with that link. First, it seems to be for a free trial. Now this may just be the default wording and it will recognize that I in fact have a license once installed but it is a concern. Second and this is the bigger one, when selecting to download a Windows 64-bit version, it begins downloading a .DMG file. This is not a file type I was originally familiar with but did some research and seems to be a Mac install file.

As a workaround, I managed to get a copy of the install .exe my coworker used a month or two ago but it installed the same out of date version on my laptop i was using before (11.0.0.243) and was having the same issue with it not finding Captivate Updater when I tried to check for updates.

Please let me know what else I can do short of re-imaging my laptop to try and get an up to date version of Captivate running asap.

Report · Feb 21, 2019

It is an article by a staff member, both Win and Mac downloads are available.

After installing the trial it depends on your type of license what will happen. For a perpetual license you'll be able to enter the serial number, for a subscription license it will recognize your Adobe ID which needs to be the same as on the subcription.

To install the patch, use Help, Update.

I sincerely doubt you needed to reinstall, would first have tried other solutions but you decided to reinstall.

Report · Feb 21, 2019

The problem is that regardless of if you select Windows or Mac on that page, it downloads a .DMG file instead of downloading a .exe for Windows.

As for using Help > Update to install the patch, that's one of the original issues I'm trying to resolve. When I would select that, my laptop would prompt me to find a program in the Windows store to run auphd rather than opening Captivate Updater.

Report · Feb 21, 2019

You can search for ProDesign tools, an alternative legal site.

As for the 'auphd'? Cannot help you. If you cannot solve it, will try to get you in touch with a staff member.

Report · Feb 21, 2019

ProDesign Tools gives an "Access Denied" error message when clicking the link to download Windows 64 bit

Report · Feb 21, 2019

I'm out of ideas, I suspect something in your environment is blocking. Have contacted someone from the staff, hope they'll get back to you.