Shared action is stopping other buttons from working on screen

[arashmaz]

Hi

I have a relatively simple system scenario where users click through the scenario (simple click boxes that take them to the next page).

When a user gets to the last screen in the scenario I have a retry button which jumps back to the first slide in the scenario and a back button which just goes back to the last slide in the scenario.

I also have a forward button executing a relatively simple shared action as follows:

It jumps forwards to another slide and assigns a '1' to a variable but I also have reporting turned on for this click box so it will report they've clicked the button.

When I delete the forward button the 'back' and 'retry' buttons work fine.

When I have it on the slide (even as hidden) it stops them from working.

I'm not sure whether the fact it's executing a shared action or the fact it's reporting the click which is stopping the other 2 buttons from working?

Thanks

[Lilybiri]

Could you post:

• screenshot of the timeline panel for that slide
• screenshot of the slide itself (for position buttons)
• screenshot of the shared action template

[arashmaz]

Hi

I've attached a screen shot of each of the things you asked for.

[Lilybiri]

Sorry, I don't see the shared action itself, only the definitions.

The template can be opened in the Advanced Actions dialog box, under the dropdown list that starts with Blank. With the description of the Parameters I don't even see if it is a standard or a conditional action at all. Only the parameters are visible in your screenshot. BTW: if the literal is always 1, don't define it as a parameter!

[arashmaz]

I've attached the shared action.

The shared action itself works fine, and also allows the other buttons to work when 'Quiz reporting' is switched off so I'm not sure whether the issue is with the shared action or the fact the button reports.

Here is the screenshot, thanks for the tip about the literal 1, it is indeed always 1! Now it makes total sense to NOT define as a parameter!

[Lilybiri]

Hmm, the action that you show me has no parameter for the slide, because you use Go to Next Slide? Maybe you don't know where the templates are? Open the list under Blank, you should see the shared actions as templates. More info:

Dare to Share - part 1 - Captivate blog

Dare to Share - part 2 - Captivate blog

Which event do you use to trigger this shared action? You told it was the Forward click box, is that right? Why do you need a parameter for the slide? Where do you use that variable? Sorry for all those questions but to me everything is still very confusing, and I have a lot of experience with actions. I don't understand why a Forward button should have to specify a slide to jump to, nor the purpose of that variable. Moreover, it is probably the same variable that is used all the time, once it has been set to 1 on the first slide where the Forward click box is used, it seems never to be reset?

Maybe you should explain the purpose, have a feeling the whole setup is bit 'wrong'.

The three click boxes have their pause at the same moment.

[arashmaz]

Sorry I didn't attach the right picture I've attached it below BUT I turned off 'Include in Quiz' and it works. It only stops the back and retry button from working when 'Include in Quiz' is checked. So the shared action itself IS working as it should be.

So the 'include in quiz' is the problem which is stopping the back and retry button  from working.

To put a bit of context around it. There are 5 system simulations. Each one is duplicate 3 times. The learner accesses the sims from a landing page. When they click the landing page they are taken to a screen which displays some pre-checks they must remember to do before they'd complete this transaction on a live system. They then choose the scenario difficulty setting from easy, normal or hard.

Depending on the button they click jumps to one of the 3 duplicated system scenarios. Each one has more or less guidance for the learner depending on the difficulty (e.g if hard difficulty is selected it jumps to the duplicated version that has no guidance).

Screenshot of the slide is the last slide of the duplicated version the reason the forward button must 'jump' rather than go to next slide is because they must land on the post-check slide which highlight what checks they;d carry out after completing the system transaction on the live system.

If it were simply a 'go to next slide' action it would start the same scenario again but on the next difficulty. So for scenario it follows the following pattern:

                                                                      pre-checks slide

                                                                                   |

                                                                  Difficulty choice slide

                         (depending on the button they click they jump to one of the following on the next line)

                                                    |                             |                                  |

                                   Easy (set of 5 slides)   Normal (Set of 5 slides) Hard (Set of 5 slides)

                                                                                  |

                                                                      Post check slide

                                     (The forward button on the last slide in the screen shot jumps here)

After they've gone through those steps and finished the post check slide they go back to the landing page.

When they enter the landing page it will display a image of a star to highlight which difficulty they completed the scenario on. So on the screen shot I posted it is the last slide of the easy mode. So when they click the that forward button it will assign the variable with 1.

When they hit the landing page if that variable is = 1 then it will display the 'bronze award' to reflect they've completed the system scenario in Easy mode.

The logic and the way I've created it MAY NOT be the easiest way of doing it. But it does all work!

The only time the back button and retry button on that last slide stop working is when I have 'include in quiz' checked.

The click boxes all need to pause at the same time on the last screen, if they didn't all the buttons wouldn't work. As they all need to be 'active' to allow the user to make the choice and click either backwards, retry, or forwards. Again it works like that without any issues as long as 'include in quiz' is not checked on the forward button click box.

Hope that helps.

[Lilybiri · Accepted solution]

Did you allow Backwards movement in Quiz Preferences? What is the Required

setting in those Preferences?

[arashmaz]

Lilybiri wrote:

Did you allow Backwards movement in Quiz Preferences? What is the Required

setting in those Preferences?

This was it!

I can't believe something so simple was stopping it from working.

I allowed backwards movement and then it started working perfectly.

Thanks a million!

[Lilybiri]

Sorry that it took so long, was misled by the title and only in one of your last posts I heard about the Quiz.