Software simulation blurred/not clear on captivate 8

[chan77]

Hi,

During the software simulations on captivate 8, the simulations are blurred and the text typed is like a "pen that has been leaking" only AFTER THE PUBLICATION (whereas before the publication, the screen/simulation/text are clean/clear).

Any idea about what's wrong here ?

[Lilybiri]

How do you deploy the simulation? Is if for SWF or HTML5 output? For both you have to launch from the proper HTML-file. For SWF output it is a .htm file with the same name as your project, for HTML5 is the index.htm file.

[chan77]

It is for HTML5.

And yes I do launch it from the HTML file and I choose the index .htm to view it.

[Lilybiri]

Did you perhaps rescale the project after capturing, and/or did you check the Rescale option when publishing?

[chan77]

No I havent rescaled neither after capturing or during the publication

[chan77]

I havent checked the rescale option when publishing but when I go back to the project, the rescale "settings" are the same as the one I used initially...

[Lilybiri]

I don't understand your last sentence about rescaling. And could you post a screenshot? Check also the exact version number, because for 8 a patch was released, don't know if you installed it?

[chan77]

I meant : I havent checked the settings option when publishing.

But after publication, when I went back to the captivate project (which was the project that has become the video/that has been published), the rescale settings hasnt changed either.

it was 1050*771 before publishing, and after publication, in the project settings it was written : 1050*771 (screenshot of rescale settings enclosed).

==> So even if I havent checked DURING the publication, I checked the "source" and the source scale was similar.

Does it make sense ?

[chan77]

My version number is 8.0.0.145

[Lilybiri]

Please, install the patch!

[chan77]

What is that patch ? How do I do that ?

[Lilybiri]

It fixed a lot of bugs in the version you have. Use Help, Updates. You'll need administrator rights.

[chan77]

Thanks