Well...Hopefully, I can. I was having the same problem. Talked to Tech Support twice...they are still working on it. I have CC Apps as well as Captivate 9 (Used to have Captivate 8) (Surface Pro, Windows 8.1)
Against their advice, I decided to:
Uninstall ALL CC programs I had installed. I did this through Control Panel. (Hold on! Read the Rest)
I kept Fireworks 6 on there because I didn't think this version was a CC version (this is relevant later.)
Each Uninstall took quite a bit, and it wouldn't let me uninstall the Next APP until it "Really" finished with the APP it was uninstalling.
I even tried to Uninstall the Creative Cloud program, but it wouldn't allow me because it said I still had an APP that was dependent on it. (Yep, Fireworks 6). Funny, so I left it. It's funny because I actually did NOT follow through on the Logic of Deleting ALL CC Apps and Even Creative Cloud. I just didn't want to lose my FW6 (didn't know I could get it back.).
SO, here's the Point. They were probably right. Didn't need to Uninstall All those Apps (and Hour or So later....). BUT!
I was on a Deletion Mission, and I just didn't Care.
HERE'S WHAT I THINK DID IT:
I DID Uninstall Captivate 9.
I DID Delete the Folders under: C:/Users/Me/AppData/Local/Adobe - Yeah, I crushed'em. The Cap 7, 8, 9 folders, Headless 9.0, CC Libraries, all of it. Everything that could go. (I Kept the actual Adobe Folder, though) Now, I'm a new user to this. If I would have had a bunch of customizations, blah, blah, blah, maybe I could have really hurt myself. Didn't Know, Didn't care. LOGIC: I have a deadline, and needed a fresh new install of Cap 9.
I even deleted the Original 1.29 GIG 7z file from my desktop.
BUT YOU SHOULD START HERE!: Under C:/Users/Me...There was a Folder Called "Creative Cloud Files"
It has 2 little files in it: desktop.ini and a Desktop Shortcut.
IN FACT: I had 3 of these folders called "Creative Cloud Files" with the following names:
- "Creative Cloud Files" - (Related to my Original CC user name)
- "Creative Cloud Files (Unknown)" - Don't know where it came from. It was...Unknown... to me.
- "Creative Cloud Files (TestUser@blah.blah)" - When I was on a chat with Tech Support, he had me create a new CC Account, and then try to launch Cap 9. To no avail - BUT - I think he was on to something.
LOGIC: There's something wrong with this Creative Cloud Files folder (s) and the files therein. Cap 9 launches, through that CC Login (whether already logged in, or prompted), it looks to the server for verification, and....something bad happens and shuts Cap 9 down.
So, I crushed these folders. All of them. (don't worry, it will rebuild, gosh, I hope - Mine did!)
I rebooted, here and there, just in case.
I know this is getting long - Sorry - Start with deleting these folders (Rather than Uninstall and Delete Everything else first). Don't know if that did it. You try it, and let us know. One Poster said, they deleted everything, it worked fine, but then stopped. I think it has everything to do with the "Creative Cloud Files" Folder. Could be totally wrong.
SO, then I (ha ha ha), redownloaded Cap 9 and installed it. (ALSO Noticed, that the Captivate Symbol under my subscription details in my Adobe Account online was now suddenly there. Before, it said Captivate Subscription, but there was no Icon, just a missing Icon....Icon. But it was here now. Hmmmm. (the desktop.ini file in the "Creative Cloud Files" folder has a problem, maybe, and needs to be recreated (after you've deleted it) when you simply launch CC App and log in.)
ANOTHER Note: When installing it says: 30-Day Trial or I purchased it (something like that). Most of us say 30 day trial because we think we don't have a serial number. But you do, it's your login. Select Install I purchased it (or whatev), and it will cause you to log in to your subscription account and viola!, it will do it's proper associations. On doing this, I noticed it was a 4GB installation. Before it was a 3GB installation. I could be totally full of it here.
So, now Cap 9 launches every time. Even opened up other projects. No problem.
DISCLAIMER: All of the above could be bunk and have no redeeming value. Any one of the steps I took could have actually been the one, and I am pointing to the wrong man! He didn't do it! Or did he? Good luck! Let us know.
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