Stuck on loading screen for HTML5 published training in Captivate 8

Report · Jul 06, 2015

Hello –

In Captivate 8, we’re currently trying to publish two trainings to HTML5, but the published presentation gets stuck on the loading screen (in both IE11 and Google Chrome v. 43). The loading screen just appears to be loading endlessly.

Both presentations work normally when published in SWF format (for Flash Player 10).

From other forum postings, I’ve tried turning on and off Autoplay and Preloader, but this this troubleshooting has not fixed the issue. Currently, the settings have both Autoplay and the Preloader turned on:

LMS:Internal Server is enabled for quiz reporting.

Is there any way to get the projects to work in HTML5?

Report · Jul 06, 2015

Is the course uploaded to a server or a LMS? Did you try to lower the Preloader percentage?

Report · Jul 09, 2015

Hi Lilybiri - Thanks for the response. The course is uploaded to a server. I've tried lowering the setting of the preloader to 25% and also just turning the preloader off altogether before publishing, but I'm still getting the same error. I've also tried disconnecting the quiz scoring, but the error still occurs even with quiz scoring turned off.

Report · Feb 23, 2016

this same problem has been plaguing me as well. I have a simple page turner that needs to be html so it can be read by a screen reader. Will not get past loading screen. miserable.