It's not as simple as you (or anybody else) would like.
Your specific LMS will likely implement SCORM according to it's own rules. So a course that works perfectly in one LMS might not do so in another even though both are supposedly SCORM-compliant. I generally recommend anyone with this dilemma test their course in SCORM Cloud as the people behind this product (Rustici Software) are usually acknowledged to be the best authority on SCORM compliance. They actually make the SCORM player software that many LMSs use. So if your LMS is using their player, you don't usually have to worry about it NOT being compliant. But if the LMS rolled their own player...
We have a critical launch of a project delayed by this issue. Adobe is not forthcoming with this hotfix. Would anyone be willing to share it with me or post it somewhere?
To get the hotfix, send an email to Jayashree Pandeya: jpandeya AT adobe DOT com. It may take him a day or two to respond. The hotfix he sent me seems to have fixed the loading issue, although I've only tested it on a few courses with a few users. My setup is Captivate 5.5, Taleo/Learn.com, SCORM 1.2.
I'd have to agree with others here that if there IS a fix or patch for this issue then Jayashree or Adobe..it doesn't matter who..but someone needs to put up a blog post with a download link so that everyone can use it. It makes no sense that we need to beg for something like this.
JP thanks for the update of a pending blog post. If you are in the meantime able to send a fix or even a test fix that I can try out please let me know. Everyone else thanks for the replies.
this start happening for us recently as well. Seems to be intermittent so I'm not sure what steps learners are taking. I've only had 2 reports from learners, and I've had it happen to myself (start activity, exit, go back, stuck on loading screen). But 3 reports from 50'ish learners...
We're about to roll out to a much larger audience so the aforementioned fix being published would be nice, sooner rather than later.
HI I've run into this to using GeoLearning 5.0. What I ended up doing was:
1. In the LMS customization settings: Check the box: Never Send Resume Data. (Captivate Edit - Preferences - Reporting - ...)
2. On your last slide - place a button that will link the learner to the first slide, something like "Restart".
When they retake the course it will automatically direct them to the last slide visited, if they completed the course previously this would be the last slide. They then click the restart button to access slide 1.
Hi. Initially my group had run into the loading issue where the Captivate file would only load to a certain percent than stop. Once the fix was applied, we no longer had this issue.
We are now experiencing another issue, however. Whenever our users are attempting to complete the course, they are receiving a "time out" message that closes the Captivate course window. This continues to occur every time they try to complete the course.
Has anyone else run into this problem? Any solutions to this?
The only other thing I can think of is that maybe somewhere in your LMS settings this course is configured to have a time limit. Have you checked this on the LMS side?
If not, perhaps your LMS requires that the course is allocated a given time to complete, so you may NEED to set the options for time allowed, etc, in SCORM settings. I'm shooting a bit in the dark here because I cannot remember ever seeing this type of error (SCORMs being closed down due to timeout) unless there was a time limit set.
One thing that you could try as well is to use Philips rewamped SCORM templates for Adobe Captivate provided that you are using Captivate 5.5. These SCORM templates are much more efficient than the default (error filled) Adobe Captivate Templates, so this might help you with the timeout issue.
With the Captivate fix in place, we are still seeing the same loading freeze issue. It does not have an effect on all users, but some users are still running into this issue.
Has anyone else been experiencing this even though they have applied the fix to the project?
Hotfix does NOT work. This is a major issue that needs to be addressed. Loading, loading, loading is all our users can see via the SumTotal LMS we are running. I'm up to about 10 version now on the LMS just to try and test out all possible sceanrios wtih the SCORM settings. Adobe should be emabarrassed that they cannot clean up their code so this issue doesn't continue. So deflating to put so much work into a module only to have to spend HOURS trying to appease users who cannot get the module to load via the LMS.
Each LMS is slightly different in how it interprets the SCORM standard, and Resume Data bookmarking is not consistently supported across the entire LMS industry.
Last time I communicated with Jayashree about this issue she indicated that there were still some possible scenarios where the hotfix would not resolve the endless loading bug. But she was still interested in looking at any information people could send about these scenarios. So, I recommend you send her a private message on this forum and offer to send details of your particular issue.
Your other choice is to download the trial for Cp6 and test the new Rustici SCORM driver it is now using. Rustici make the SCORM players used in many high-end LMSs. So your chances of getting Resume Data Bookmarking to work are now markedly improved with Cp6. If you're going to waste any more than a day on this issue, the upgrade price for Cp6 is looking pretty reasonable (not to mention all the other goodies you get with this latest release).
I entirely agree! While the hotfix for Captibate 5.5 seemed to work for me it clearly has not worked for all. ADOBE should be ashamed of themselves for marketing their product as SCORM compliant when so many issues with SCORM are in the wild. It is not good enough to say just turn off 'send resume data'. It should work regardless. The problem as it exists renders the entire program useless for many people and a complete waste of money. This is a shame because when it works it works well. I do not recommend upgrading to version 6. The modest updates do not justify the price and in any event those updates are so modest they should have been included as an update in version 5.5. I have have not seen a single released update for Captivate version 5.5, instead when I click on search for updates, each and every time I get the message along the lines "The update server is down". I would need to be a fool to believe that message.
I downloaded the trial version of Captivate 6 and tested some of the updates. Many of them do not work or are so confusing and unintitive in terms of configuring them as to make them useless; the program runs pitifully slowly and requires enormous amounts of system resources. I am using a new laptop with 8Gb of RAM and it ran sow slowly it was panful. I saw nothing to justify the upgrade price and I will not be buying another ADOBE product ever again, they are just not worth the hassle.
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