I am trying to install Technical Communication Suite 2019 and while I have managed to make it install and run FrameMaker, it won't install RoboHelp and Captivate properly.
When I try to run these programs, I get an Invalid License Number message. And Adobe Support merely points me to paid help or the community.
Hmmmm, this is the Captivate forum and almost exclusively populated by users. Your question really needs an answer from a staff member. Do you have any idea which version of Captivate is included? Since the last version (11.8) is subscription license only (no serial number) I wonder if your problem is linked to that situation?
I could try to get a staff member, but was frowned about that so often that I hesitate. Fed up with undeserved criticism.
Thanks @Lilybiri I shall try to reach techsupport with Adobe. Seems it is an issue with that version of Technical Communication Suite having perpetual licenses.
Just a thought. For the Technical Communication Suite, I believe you need to run the installation program for the Suite, not the Setup apps for the individual applications.
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