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Technical Communication Suite 2019 does not accept license codes for Robohelp and Captivate

Community Expert ,
Jun 17, 2022 Jun 17, 2022

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I am trying to install Technical Communication Suite 2019 and while I have managed to make it install and run FrameMaker, it won't install RoboHelp and Captivate properly.

When I try to run these programs, I get an Invalid License Number message. And Adobe Support merely points me to paid help or the community.

Does anybody know how to fix this issue?

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Community Expert ,
Jun 17, 2022 Jun 17, 2022

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Hmmmm, this is the Captivate forum and almost exclusively populated by users. Your question really needs an answer from a staff member. Do you have any idea which version of Captivate is included? Since the last version (11.8) is subscription license only (no serial number) I wonder if your problem is linked to that situation?

 

I could try to get a staff member, but was frowned about that so often that I hesitate. Fed up with undeserved criticism. 

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Community Expert ,
Jun 17, 2022 Jun 17, 2022

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Thanks @Lilybiri I shall try to reach techsupport with Adobe. Seems it is an issue with that version of Technical Communication Suite having perpetual licenses.

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Community Expert ,
Jun 17, 2022 Jun 17, 2022

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Just a thought. For the Technical Communication Suite, I believe you need to run the installation program for the Suite, not the Setup apps for the individual applications.

Paul Wilson, CTDP

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