Trouble Shooting Closed Captions

[Guest]

In my Captivate 8 project, which is a project that consists of multiple recorded simulations merged together, only some of the recordings allow me to apply closed captions. When I get to certain recordings, the CC options is grayed out (not allowing me to select it). I can click the "TTS" option. Any suggestions on how I apply the closed captions to the slides that have the CC option grayed out? Thank you!

[Lilybiri · Accepted solution]

You can have CC only on slides with audio. Is that the case?

[Guest]

There is audio on the slide as well as slide notes. Picture if there were 4 recordings/chapters and two of them allowed CC and two did not. Within each recording/chapter, almost all pages have audio, yet I cannot apply the CC to them. So odd!!

[Guest]

Ugh - Lily... you were right! I swore I had recorded audio to those sections... and I hadn't gotten to it yet. I appreciate you and will but my head under a rock now LOL.. thank you!

[Lilybiri]

No problem, happy you found cuase!