'Try again' message won't stay deleted in Knowledge Check questions

[ruthg84]

I notice this question was asked a while ago but never answered: Try Again messages won't stay deleted in KC questions

Try Again messages won't stay deleted in KC questions

Is there a fix for it? It is causing me a lot of problems as the sneaky 'try again' message keeps appearing. I have 3 feedback messages that I want to display and if the 'try again' message appears, they don't. I notice when I delete them I often come back to the slide and they've reappeared, or even I have checked the project, published it, uploaded it to the LMS as a SCORM file and then had the reports of the 'try again' message appearing. Of course, this could have been an oversight on my part but I find it very difficult to know for sure. Is there any way these messages can reappear after publishing the SCORM file?

The main question is: what can I do to make sure these stay deleted (or best, never appear in the first place)? I don't see any setting for disabling the retry messages.

This is for an unresponsive project created in Captivate 2017.

Thanks for your help!

[RodWard]

Do you have Retry Message box deselected under the Quiz tab > Actions?

[ruthg84]

I have 'infinite tries' selected. I mean, I did wonder if I need to untick the retry box before ticking infinite tries and 3 feedback messages but it doesn't seem to make a difference.

I still get 'try again' appearing once I select 3 feedback messages, even if I unticked it in a previous step.

[Stagprime]

I totally know what you mean! I do have this same issue as well.

Here is my experience.

Say that I have four quiz slides all of which are configured to function exactly the way I want them to - without a retry message.

Retry box unchecked on all the slides.

Now I add a fifth slide.

The retry now shows up on the new slide as well as the previous four.

The quickest route for me has been to decide how many quiz slides I want, add them all at once and disable the retry one time for them all.

I have tried making master slides but I have often been frustrated by the inability to modify certain things (or perhaps inability to find out how to modify said things.) Perhaps I am missing some crucial element but I admit I have "white knuckled" more than a few times on this issue.

Personally I have sometimes found it to be less stressful to simply design my own quiz slide from a blank slate and build the logic and popups as I want.

[ruthg84]

Yes, I also wonder if it would be more worth my while to build my own quiz and knowledge check slides from scratch but as I have a very large project (over 200 quiz and knowledge check questions) it would be a major investment of time and money to do them all again at this point. I've struggled along and worked around them up until now. I'm just hoping that at some point Adobe will release an update that will make their quiz and knowledge check slides function as they are supposed to!

OK, so I will just continue deleting the 'try again' messages just before publishing each time and hope they don't somehow sneak back in in the published SCORM file. I would HOPE that this is impossible, but at this point I think probably all errors in Captivate are possible!

[RodWard]

Just a quick question out of curiosity...

When you created this project, did you do a lot of copy and pasting of the same quiz slides to get up to that high number of 200?

I am asking because I'm wondering if your current issue with the Try Again messages might be related to the copy/paste process.  Over the years I have at times seen similar issues in Captivate where slides or objects were copy/pasted a lot and it seems like sometimes there is confusion 'under the hood' about the object identifiers.

It's generally recommended to always insert new quiz slides via the Insert Questions dialog.

[ruthg84]

Yes, in building the course, we have used copy and paste a lot. That's a shame if that causes problems! Most of our content seems to be working relatively OK but there are things here and there that keep cropping up. I'll remember in future to always insert slides rather than copy and paste.

[RodWard]

If that's the case, one of the tricks you can sometimes use to strip out the corruption (if you can believe the paradox) is to COPY AND PASTE!

The general idea is that you create a new project CPTX at exactly the same size as your problem project, and with only one blank slide. Then you need to copy and paste groups of slides from your old project into the new one.  When you do this, Captivate makes sure the pasted objects all get brand new Object IDs and this can sometimes rectify problems that were due to some slides or objects sharing the same IDs instead of having unique IDs.

Try it with one of the really bad projects and see if it seems to work for you. If not, then you may just need to put this one down to experience and avoid too much copy / paste of quiz questions in future.

[ruthg84]

Wow, crazy!! Thanks Rod, I will try it if I experience more problems in the future. For now I have just used a different type of quiz question and will gradually move away from any hotspot questions in the course.