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Trying to uninstall Captivate Assets

Advocate ,
Jun 26, 2023 Jun 26, 2023

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I've uninstalled Captivate, but in my 'Apps & Features' settings I have an entry labeled 'Uninstall Adobe Captivate Assets'. However, clicking this gets the message - "Specified product is not installed on this machine. Please quit the installer and start over."

 

How can I remove this entry?

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Community Expert ,
Jun 26, 2023 Jun 26, 2023

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Can you check if they are installed? You didn't specify which OS you are using. Here is the location of those assets for a Win system:

...\users\Public\Public Documents\Adobe\eLearning Assets

You can just delete that folder or the individual subfolders.

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Advocate ,
Jun 26, 2023 Jun 26, 2023

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I'm on Windows 10. That's the problem, they aren't installed, but my system seems to think that they are. I would imagine that reinstalling then uninstalling might get rid of the entry, but it didn't last time, and it's a huge download.

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Community Expert ,
Jun 26, 2023 Jun 26, 2023

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Does it bother that the system thinks this? You probably would have to use an external application to access the registry to delete that part. Do you get annoying messages?

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Advocate ,
Jun 26, 2023 Jun 26, 2023

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Other than triggering what little OCD I have, nope.

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