Unable to open file in Captivate 2019

[jaynen60218559]

Hiya, I was sent a captivate file via we transfer, I have downloaded it and tried to open after extract all and it won't open up, I keep getting an error message, can anyone help me with the problem?

[Lilybiri · Accepted solution]

That error message is not relevant because it appears for many types of errors.

Here are some possibilities:

• You have an older version than the version this project was created in. Beware: version 11 and 11.5 are not compatible although they both are under the common name 'CP2019'.
• You mentioned 'extract all'? That is worrying, because a cptx-file is essentially a zipped folder which should not be unzipped.
• Less possible: the file was not closed on the original system before sending it.

[jaynen60218559]

Thank you for the information, I will take this to our IT

[Lilybiri · Accepted solution]

You're welcome