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Unable to open file in Captivate 2019

New Here ,
Oct 20, 2021 Oct 20, 2021

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Hiya, I was sent a captivate file via we transfer, I have downloaded it and tried to open after extract all and it won't open up, I keep getting an error message, can anyone help me with the problem?

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correct answers 2 Correct answers

Community Expert , Oct 20, 2021 Oct 20, 2021

That error message is not relevant because it appears for many types of errors.

Here are some possibilities:

  • You have an older version than the version this project was created in. Beware: version 11 and 11.5 are not compatible although they both are under the common name 'CP2019'.
  • You mentioned 'extract all'? That is worrying, because a cptx-file is essentially a zipped folder which should not be unzipped.
  • Less possible: the file was not closed on the original system before sending it.

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Community Expert , Oct 20, 2021 Oct 20, 2021

You're welcome

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Community Expert ,
Oct 20, 2021 Oct 20, 2021

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That error message is not relevant because it appears for many types of errors.

Here are some possibilities:

  • You have an older version than the version this project was created in. Beware: version 11 and 11.5 are not compatible although they both are under the common name 'CP2019'.
  • You mentioned 'extract all'? That is worrying, because a cptx-file is essentially a zipped folder which should not be unzipped.
  • Less possible: the file was not closed on the original system before sending it.

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New Here ,
Oct 20, 2021 Oct 20, 2021

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Thank you for the information, I will take this to our IT

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Community Expert ,
Oct 20, 2021 Oct 20, 2021

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You're welcome

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