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Unable to publish Captivate 2017 videos to computer as HTML5

Marcia2020
New Here ,
Jul 09, 2020 Jul 09, 2020

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I am unable to publish Adobe Captivate 2017 v10.0.0.192 videos (see attached image for Publish settings). It attempts to publish but does not complete the process. I am working remotely and is using VPN to connect to agency's network. I am using IEv11 as browser (preferred browser for videos). Others in the agency are unable to publish as well.

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