Unable to publish to mp4

[rachelp8052132]

Hello,

I'm having trouble publishing my Captivate 9 project (mac, el capitan) as an mp4.

When I attempt to publish the video, I see the screen below:

When I click "Yes", none of the settings are adjusted, and the same screen pops up when I try to publish. I just published a similar, larger file (4MB versus 2.4MB) with these exact settings and had no trouble. Additionally, I checked my activity monitor on my mac, and when attempting to publish, 98% of my cpu capacity was idle.

Here are the settings that it is currently attempting to publish at:

Any suggestions on how to publish this file?

[iamalexAdobe]

I had this before. The only thing that worked was to reload.  Save your file so you don't loose it. Then go to:  C:\Users\yourUserName\AppData\Local\Adobe  and change Captivate 9.0 file to old or something else and then reopen Captivate.  If you are saving to documents/My Adobe Captivate Projects it will now be empty.  That's why you need to rename your orig files.

Anyway open Captivate again and open your file, then save as video again.  Should work.  Good luck.

PLEASE this answer has incorrect information, can you  read my answer in the same thread

Lilybiri, moderator.

[rachelp8052132]

Are these instructions for a mac or pc? I'm not seeing an AppData folder anywhere, and my internet searches are making it seem like that's a windows folder... Or perhaps I need more help beyond the scope of this question.

[Lilybiri]

Rachel, Run the CleanPreferencesMac file that you find in the Utils subfolder of the Captivate installation folder.

I corrected the answer of iamalexAdobe which is misleading.

[rachelp8052132]

I tried running the CleanPreferencesMac file, but am still receiving the same message.

[rachelp8052132 · Accepted solution]

Not sure how this worked, but I clicked on "Test", clicked "Yes" to it asking to auto-adjust the settings, and then was able to Publish my files just fine!

[Lilybiri]

iamalex‌  Sorry but have to pop in because your information is not totally correct.

What you are describing is to Clean the Preferences folder. That can be done the way you describe, or, easier, using the file CleanPreferences (there are two, according to your OS) in the subfolder 'utils' of the Captivate installation folder. That will NOT delete your projects at all, wonder why you think that! It will delete your customisation, and a default folder will be recreated when you restart Captivate. To keep your customisation, I explained a work flow in this article:

Captivate 8.0.1 Install? Keep your Customisation! - Captivate blog

If the default documents folder is the one you mentioned, nothing will happen to them. You are mixing up with Deleting the cache, where some users do set the path to the Cache folder as being the same as for the Captivate Projects folders, which is really stupid (sorry for the word), because Clearing/deleting the cache will of course clear the whole folder. Normally the paths are different for the Cache and the Projects documents. But that has no link whatsoever with Cleaning the Preferences.

I hope this avoids confusion for other users.