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Unable to Upgrade Captivate 9 to v 9.01 - Help>Updates Menu Option is Greyed Out

Contributor ,
Mar 08, 2016 Mar 08, 2016

This is slightly bizarre since I've checked for, and downloaded, upgrades for several versions of Captivate in the past, but this time the option is greyed out.

Any idea what could be causing it?  I'm starting from version 9.0.0.230, which has been running fine.

I've also been logged in to Adobe while trying to check the feature, so I don't believe it's an account problem.

Thank you in advance for your assistance.

TT

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Community Expert ,
Mar 08, 2016 Mar 08, 2016

Hmm, installed update without any issues. Do you have administrator rights?

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Contributor ,
Mar 09, 2016 Mar 09, 2016

Absolutely. I will explore along that line, though, thank you. I did replace my boot hard drive recently, so perhaps everything is not EXACTLY as it was, even if it appears to be. 

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Contributor ,
Mar 11, 2016 Mar 11, 2016
LATEST

For anyone watching this thread, the question was asked and answered elsewhere.

 

Captivate 9 update button under help menu greyed out

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