• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unknown Exception error

New Here ,
Mar 09, 2021 Mar 09, 2021

Copy link to clipboard

Copied

Hello all, I'm receiving this Unknown exception error message with every Captivate File I try to update/save.

jdr9248739_0-1615310238345.png

I have already tried restarting my computer and Adobe Captivate. When I click to "retry" I get a "fatal error" has occured error message.

 

jdr9248739_1-1615310380214.png

 

I'm working on a training module and need to update it for release, but cannot get passed these messages.

 

I have Captivate 2019 version 11.5.1.499

 

Any ideas? TIA

Views

737

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 09, 2021 Mar 09, 2021

Copy link to clipboard

Copied

You missed some updates, the most recent version is 11.5.5.553 for Windows.

Did you find the backup file which was created? There should be a dump file in the Captivate folder as well.

 

Can you check the Cache? Enough space on the disk? Did you try to clean the Preferences?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 09, 2021 Mar 09, 2021

Copy link to clipboard

Copied

LATEST

Thank you for the suggestions. I have a request in with my IT department to update to the latest version.

 

I'm may not be as tech savvy as I think I should be...

I'm looking for the backup/dump files, but not turning up anything yet. As for space, shouldn't be an issue as I'm only using about 40gb of 2tb. And not sure what you mean "clean the preferences"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Help resources