Upgrade from Presenter 11 to 11.1

[timb35932784]

Hi,

I purchased the standalone version of Presenter 11 (not subscription model) less than a year ago and am having issues with Office 2016 integration (HTML output specifically). Is 11.1 upgrade only for the subscription model? I've done the check for updates and it says that all software is up to date but i'm still only on Presenter 11.

Surely i don't need to purchase the software for 11.1 from 11?

Cheers

[Jorma_at_CoSo]

Based on the Release Notes for Presenter 11.1, it looks like it will require a complete uninstall and re-install of Presenter. The page does provide a link to the updated page for Presenter, but I don't see the 11.1 option there yet (only 3 days into the 11.1 release as of this moment). However, by downloading the installer from the Presenter product page (use the Free Trial button) you should get you the 11.1 installer.

Adobe Presenter 11.1 Release Notes

Using the Updates option in Presenter doesn't show the 11.1 update, but this could again be because it isn't available on the updates page.

You should be eligible for the upgrade, and your existing serial key should work. I don't see anything in the release notes that indicates that non-subscription users would be ineligible.

Jorma

[zeeshan hussain]

Hi,

You definitely do not have to purchase Presenter 11.1 version if you have already purchased Presenter 11.

Serial key of Presenter 11 will not work in Presenter 11.1.

Please contact adobe support (Contact Customer Care ) for the new Serial key of Presenter 11.1 after providing your existing serial key of presenter 11.

Regards,
Zeeshan

[Jorma_at_CoSo]

Zeeshan,

That seems like a pretty critical bit of information missing from the release notes. It clearly tells users to download the new installer and go through the uninstall/install process. I would think that could lead to many customers being pretty surprised when their serial key didn't work. Any chance the Release notes could be updated?

Thank you for clarifying so quickly.

Jorma

[zeeshan hussain]

Jorma,

I have raised this to concerned team. Hopefully, it will be updated soon along with release notes.

Regards,
Zeeshan

[barbaran76618884]

Hi, Zeeshan!

I subscribe to the Adobe Technical Communications Suite which includes Presenter 11.  I was told by support that I cannot get Presenter 11.1 until the TCS is due for an upgrade.  I am paying on a subscription and version 11.1 is addressing problems and bugs that are not being addressed in any updates for version 11. With no updates and no upgrade for subscribers to TCS, we are left with no options to use the improved software.

According to this thread, people who subscribe to or purchase the standalone Presenter 11 version are able to get this new version 11.1 free and those of us who have version 11 via with the TCS cannot.  It also appears that this new version is not a true upgrade from version 11, but rather a large update that requires an uninstall and reinstall.

How can subscribers to the TCS get Presenter version 11.1?

[Jorma_at_CoSo]

I've not heard of any restrictions in upgrading to Presenter 11.1. It is a free upgrade where you contact Adobe Support and provide them with your serial key for Presenter 11. They then get you a new serial key for Presenter 11.1. You will need to uninstall Presenter 11 and install Presenter 11.1.