User experiencing issue viewing SCORM: any ideas?

Report · Aug 28, 2017

I have a user who reports a blank page (the same colour as the intended background of the project) when trying to load the SCORM content. We are using Talent LMS as a hosting site. When I log in on her account, I can load the content fine, so it must be an issue with her browser. She is using Google Chrome and her Flash player is up-to-date. Does anyone have any ideas for troubleshooting steps I can suggest to her? I already suggested updating Flash player and clearing the cache.

Best,

Ruth

Report · Aug 28, 2017

When you say her Flash Player is up to date, are you talking about the Flash Player installed on her Windows OS or the Flash Player plugin that needs to be installed separately in her Chrome browser? The two are NOT the same. How did you verify the Chrome browser plugin was installed and activated?

Report · Aug 28, 2017

In the most recent versions of Chrome the Flash plugin is not activated by default.