Videos won't upload into Cp 12

[Lisa31013337pg2c]

My Cp12 won't even upload a 5-second video which I made in 16:9 format to test things out. It is 7.2 MB MPEG-4.

When I click Add Video--> System, my videos are "greyed out" and unavailable for upload.

Any idea what the problem could be?

[Lilybiri]

I suspect that you mean version 12, sometimes indicated as CP2023?

Which template slide did you use? Slide video or the other one?

Can you re-encode the video with AME? I wonder if it still ships with CP2023? Hope that someone can confirm this is the case. I have Adobe Media Encoder installed, but have also CP2019 on my systems.  Not every MP4 uses the correct codec which is accepted by Captivate (at least that was so in all versions so far).

[Lisa31013337pg2c]

My apologies if I might be calling the software by the wrong name, I mean "The All New Captivate", as opposed to "Captivate Classic". Is it correct to call this Cp12? Or should I call it Cp 2023?

The only way I am aware of to add a video in this "All New Captivate" is New Slide --> Add Media block. From there you can either select a block with 1 video, or with 2 videos (I am not sure how having 2 videos on one screen is useful, but peraps there are use-cases for this--but not in my case).

So I select the video block for a single video, and there is is, tiny and small, wiht a sample video from the Asset Library. Attempting to replace it with a video from my own computer is not possible - that's when I get greyed-out options that I cannot select. I see my files listed, but they are not available to click on and import.

This must be a bug, right?

[Lilybiri]

Under Media Block you have Slide video (which is the one you call 1 video) and Video. So you used Slide video.  I mostly use that to insert a URL from YouTube and that works great. I didn't succeed at filling the screen with the video however. Video Design 2 is closest to filling, but only for desktop. Slide video in previous versions was synchronized with Captivate's Timeline and that is still the case. You can add bookmarks as well.

I had no problem to replace the default video by one of my videos. It may be that your MP4s don't use the correct codec. Solution would be to re-encode using Adobe Media Encoder. In previous versions that AME was included in the Captivate package, but I am not sure this is still the case (I have it because I have CP2019 installed). Can you check?

[VideoPep]

Hi Lisa, Only mp4 video can be imported from system.

[Lilybiri]

@VideoPep Is the Adobe Media Encoder no longer available in the new Captivate to allow learners convertion to the correct H264 codec? I already suggested that to @Lisa31013337pg2c but am not sure AME is still available for her. Apparently, if she tries to import a non MP4 video, there is not even a warning message, which is a serious UI bug.

[Lisa31013337pg2c]

Hi Lilybiri and Video Pep - I was trying to import an MPEG-4 which I created by exporting slides from Keynote into a movie.

I had no error messages  -just things were greyed out and I couldn't select the video.

Strangely I was able to upload a sifferent MPEG-4, just to test it out. That particular MPEG-4 had been made in Adobe Premiere. 

Do you think this is the root of the problem?

By the way, a bug ticket is in the works for them to fix the padding issues on the video slides - as you have no doubt seen yoursel, the videos take up only a small fraction of the screen. Fingeres crossed. They are working on that now. 🙂

[Lilybiri]

@Lisa31013337pg2c Not all MP4 use the same codec, which is accepted by Captivate. For that reason I recommended to re-encode using the Adobe Media Encoder. It used to be packaged and installed with all previous Captivate versions, but I am not sure that is still the case for the new version. I asked you to check it out, because of course I have it installed since I also have Captivate Classic. In some instances it is even opened automatically in previous versions to convert a video format which is incompatible with Captivate. Again, I don't know what remained of that feature in the new version. I am not at all a fan of passive video.

[Lisa31013337pg2c]

Thanks, Lieve - I will try to figure this our when I can. Currently spending too many hours already trying to figure out all this new software... Have never used Media Encoder so I'll have to find some time and learn that. Thank you so much! 🙂 I wil let you know when I figure this one out. (A few too many balls in the air right now, right?) Have a great day!

[Lilybiri]

AME is not that hard to use (maybe I should create a blog post?). Please, just verify if it is still available to you by looking for the application 'Adobe Media Encoder'? It could help me to answer other users.

[Lisa31013337pg2c]

Hi Lieve! Yes I cheked and Me, Adobe Media Encoder 2023, does indeed open up when I search in my applications for it! Not that I have the first idea how to use it, but it's there! 🙂  And if you do create a blog post I will be so keen to read it!

Have a great day,

Lisa

[Lilybiri]

Thanks Lisa. I will keep it in mind. It is really simple to use, have a look at the video tutorials here:

Media Encoder tutorials | Learn how to use Adobe Media Encoder