VR Project does not work in 360 mode

[BobbyJou]

Hi there,

The 360 mode does not work for me (see attached). I have a similar problem to the one described here. I see that the person who posted the issue did not get a reply. Maybe someone has a similar experience?

Other non-Captivate projects do work - I can see the Cardboard test projects, the Google 360 Street view works and also Expeditions work.

But if I try Captivate exported project the 360 does not work. In browser all is ok. Tried with mine, used the bar code, all works until I click Enter VR. I tried this project from keypointlearn - same result - the image is frozen. What could be wrong?
I am using Cardbaord - tried 2 samsung phones but have the same issue on an iPad too.

Thanks in advance for your input
Bobby

[Paul Wilson CTDP]

You might want to reach out for technical support with Adobe. Skip the queue and use their email address captivatehelp@adobe.com to see if they have a solution or workaround.